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Frequently Asked Questions

If you have questions that aren't covered here, please feel free to contact us.

Q: Will the reliability of my electricity be affected if I change providers?
A: No matter which Retail Electric Provider you choose, your electricity will continue to be delivered by the same reliable local wires company. The local wires companies are still regulated by the PUC and they maintain the ''wires'' into your home or business. If you do have a power outage, electricity won't come back on any faster whether you have switched providers or not. The local wires company is still responsible for the maintenance and repair of your electric service. You will still call them in the event of an emergency or outage at the number provided on your bill.

Q: What has changed with deregulation?
A: You now have a choice in your electricity provider. You can control which company sells and bills you for the electricity you use in your home or business. That's the main idea behind deregulation -- giving you the customer competitive prices, more choice and more control.

Q: What if I pick an electric company that eventually goes out of business? Will I lose power?
A: No, you will not be without power. You should actually receive a notice from your provider if this is going to happen, but if something happens and you don't -- you will still have power. The PUC has listed a provider of last resort for those unfortunate events such as this. They will become your provider until you can make a choice in a new provider.