Recent allegations that a Massachusetts retail energy provider engaged in deceptive marketing and sales practices to lure customers into costly contracts – subsequently leading Attorney General Maura Healey to call for an end to energy choice in the state – underscore how important it is for customers to know exactly what they’re agreeing to when signing up for an energy plan.
Nobody wants to be cheated when it comes to their electric bill: That’s why Choose Energy only works with trusted providers that offer plans that benefit customers, both in regards to service and price. Over the past two years, residential electric and natural gas customers in Massachusetts could have saved an average of 24 and 10 percent on their monthly bills by shopping for a 12-month plan through Choose Energy, compared with those who purchased energy from National Grid and Eversource, respectively.
But it’s also important for customers to be empowered when choosing the right plan for them; that’s why we take the time to walk our customers through what is available to find the right fit for their lifestyle and budget.
In general, here are a few of the things to look out for when selecting an energy plan – both to make sure you aren’t surprised when you receive your monthly bill and to make sure you aren’t locked into a contract that isn’t what you wanted: