New York State Electric & Gas

About New York State Electric & Gas

New York State Electric & Gas, also known as NYSEG, is one of the top utility services in upstate New York. A subsidiary of AVANGRID, NYSEG delivers power to more than 40% of the upstate community, with nearly 1.2 million electricity and natural gas customers combined.

NYSEG is not only committed to excellent energy service, the utility also gives back to its upstate customers through environmentally responsible initiativeslocal economic development programs and community involvement. The utility also provides customers with resources focused on energy efficiency and saving tactics for homes and businesses, such as smart meter installations and efficiency incentives.

Why switch to a deregulated energy plan?

Switching to a deregulated energy plan often can save you money on your monthly energy bill. Here’s why: the deregulated energy system in New York allows national retail energy suppliers to offer customers competitive rates that can be lower than those of the local utilities.

Retail suppliers can also provide incentives and energy deals that help customers save money month after month. Since utilities’ rates are subject to fluctuate with the rise and fall of energy prices, they can’t guarantee the same level of rate security as deregulated energy suppliers.

No matter which energy supplier you choose, NYSEG will still deliver power to your home or business, without any interruptions during the switching process. Enter your ZIP code above to get started!

NYSEG customer service information

Emergency Information

Power Outage Reporting

  • Call 1-800-572-1131 to report a power outage, or click here to submit an outage report online.

Outage Alerts

  •  Click here to view current power outages in the NYSEG utility area.

Outage Map

  • Click here to view a real-time outage map. 

Natural Gas Emergency

  • Call 1-800-572-1121 to report a gas leak or other emergency.

General Information


  • Click here to log in or register for an NYSEG customer account.

Customer Service Number

  • Call 1-800-572-1111 to speak to an NYSEG representative (Mon-Fri 7 am – 7 pm)


  • Click here to find the answers to questions regarding billing, enrollment and more.

Home Resources

  • Click here for information on pricing, efficiency and renewable energy options for your home.

Business Resources

  • Click here to learn about efficiency rebates, business solutions, pricing and more.

Streetlight Outage

  • Click here to report a streetlight outage in your neighborhood.