Oncor Electric Delivery Learn about electricity plans in the Oncor service area

Choose EnergyUtilitiesOncor Electric Delivery

Oncor Electric Delivery spans 402 cities and 91 counties in Texas, making it one of the largest electric utilities in the state. Oncor’s main goal is to rethink energy “for greater efficiency, cost savings and positive environmental impact”. To do so, Oncor employs advanced energy technologies to improve and maintain its 3.4 million meters and 122,000 miles of power lines.

Oncor supports the Texas community through its philanthropic efforts, its dedication to environmental preservation and its energy education and safety outreach. The company also offers a wealth of information on ways to save energy and money by recommending efficient appliances and energy tips. If you’d like to learn more about Oncor Electric Delivery, click here.

Oncor Service Area

Map of Oncor Electric Delivery in Texas

Oncor Customer Service Information

With almost 10 million Texas customers, quality service is a top priority for Oncor. Oncor offers many ways for customers to get in touch with problems or questions:

FAQ

Check the FAQ section for questions about billing, outages and more

Service Request or Usage Inquiries

Service request or usage inquiries: call 1-888-313-6862 or email contactcenter@oncor.com

Customer Service Phone Number

Call 1-888-875-6279

Media Inquiries

Call 1-877-426-1616

Chat with an Oncor Agent

To chat with a live Oncor agent, click here.

Sign up for Mobile Alerts

Sign up for mobile Oncor Alerts here.

 

Oncor Outage Information:

Report an Outage

Report an outage here.

Report a Downed Power Line

Report a downed power line here.

Power Outage Map

24/7 outage map can be found here.

Outage Report Phone Number

Call 24/7: 1-888-313-4747

Text Oncor Program

Register for the Text Oncor Program:

o Text “reg” to 66267 (ONCOR) to register your mobile device

o Text “out” to 66267 to report an outage

o Text “stat” to 66267 check the status of your outage

o Text “stop” to 66267 to opt out of the text program at any time

 

Why Deregulated Energy?

Texas deregulation laws dictate that any energy consumer who lives or owns a business in a deregulated energy area is required to purchase a retail electric plan. The purpose of energy deregulation is to help consumers save money on their monthly energy bills by creating a competitive, incentivized system.

Through the Choose Energy deregulation market, Texans can explore and compare different suppliers, rates and plans to find one that fits their budget and energy needs. No matter what electric supplier you sign up with, Oncor will still deliver safe and reliable power to your home or business.

Compare Energy Rates in Texas

Do you live in the Oncor utility service area? Compare deregulated energy plans from competitive suppliers in the Choose Energy marketplace:

Addison

Fort Worth

Plano

Allen

Galveston

Richardson

Arlington

Grand Prairie

Round Rock

Baytown

Harlingen

San Angelo

Brownsville

Houston

Sherman

Carrollton

Irving

Southlake

Corpus Christi

Katy

Sugar Land

Dallas

Killeen

Temple

DeSoto

Lewisville

Tyler

Dyess Air Force Base

Midland

Waco

Flower Mound

Pasadena

Wichita Falls