Penelec promises excellent service for all its Pennsylvania customers. There are several ways to get in contact with Penelec listed below:
- Submit a service request for Penelec here.
Outage or Emergency
- To report a power outage, downed line or other emergency, click here.
- Check the 24/7 outage map here.
- Report a streetlight or outdoor outage here.
Request Electrical Work
- To request electrical work from Penelec, click here.
- Log in to your Penelec account to find information on billing, usage, meter reads and more.
Report an outage or emergency
Register for the Penelec text service
- Register: Text “REG” to 544487 (LIGHTS)
- Account Balance: Text “BAL”
- Report an Outage: Text “OUT”
- Check Outage Status: Text “STAT”
- FAQs: Text “HELP”
- Stop Alerts: Text “STOP ALL”
- Create Account Nickname: Text “NICK”
If you need help with anything not listed, click here.