Learn about deregulated options in your area with Choose Energy


PEPCO is a utility company that delivers safe and reliable energy to over 842,000 customers in the Washington, D.C. area. PEPCO has been serving energy customers in the district since 1896 and has grown to become an influential leader in the energy field and in its community.

PEPCO affirms that its “service goes beyond keeping the lights on”; the corporation participates in several local philanthropic events and donated nearly $13 million to Maryland charities and organizations in the past five years.

To further improve the D.C. community and contribute to global sustainability efforts, PEPCO has opened a WaterShed Sustainability Center, which teaches visitors about native plants, constructed wetlands, and made other renewable energy advancements. To learn more about PEPCO services and benefits, click here.

Why deregulated energy?

Residents and business owners in parts of Washington, DC can benefit from deregulated energy plans. DC’s deregulated energy system was established to save customers money on their monthly energy bills by opening the power market to retail energy suppliers. Retail suppliers often provide energy customers more options than the local utility, such as fixed-rate plans and green energy sources.

Once you’ve picked out a new energy plan from the Choose Energy marketplace, you’re done! Simply sit back as your new supplier sets up your service details directly with PEPCO. There won’t be any interruption to your power delivery; however, if you experience an outage or other problem, contact PEPCO directly.

PEPCO customer service information

PEPCO provides customers with quality support services, consisting of energy resources and contact information. See below for PEPCO contact methods:

Emergency Service Information

Emergency Phone Number

  • Call 1-877-737-2662 to report an outage or downed power lines.

Mobile Alerts

  •  Download the PEPCO app to report an outage, check its status and view outage maps.

Online Reporting

  •  Click here to report an outage online.

General Information

FAQ Page

  • Click here to find FAQ answers.

PEPCO Account

Business Customer Support

  • Click here to learn more about PEPCO’s business options.

Safety Tips

  • For safety tips and educational tools, click here.