PPL Electric Utilities

Learn about deregulated options in your area with Choose Energy

About PPL Electric

PPL Electric Utilities serves nearly 1.4 million customers in Pennsylvania, making it one of the largest utilities in the state. As an industry leader for almost 30 years, PPL remains dedicated to improving its services for customer communication and power delivery. One way PPL continues to improve its customer service is by tracking usage information and collecting data that goes toward helping customers reduce usage and save money. Through its efforts, PPL has won 24 JD Power & Associates awards for excellent service for both home and business customers.

PPL also monitors and maintains hundreds of miles of power lines throughout Pennsylvania, ensuring that customers across the state have reliable energy delivery all year round. Additional PPL customer service initiatives include electrical safety tips, money saving products and more. To learn more about PPL Electric Utilities, visit its website.

Why deregulated energy?

The deregulated energy market in Pennsylvania is designed to save home and business owners money on their monthly energy bills. By opening the electric market to retail energy suppliers, Pennsylvania has created a system that encourages suppliers to provide products and services at competitive rates. If you live in a deregulated area of Pennsylvania, you could save up to 20% on your monthly energy supply rate by switching suppliers.

Once you’ve chosen a retail electric supplier from the Choose Energy marketplace, your work is done! Your new supplier will communicate the change in service to PPL so that there are no interruptions to your power delivery. If you do experience an outage or other emergency, contact PPL, not your supplier.

Customer Service Information

PPL is committed to providing the highest quality customer service to New Jersians. If you need to get in contact with PPL, you have a few options:

General PPL Information

Account Information

Residential Customer Service

  •  Call 1-800-358-6623

Business Customer Service

  • Call 1-888-220-9991

Residential Rebates

  • Call 1-866-660-4551

Business Rebates

  • Call 1-866-432-5501

Residential Customer Inquiry

  • Submit an inquiry to PPL here

Business Customer Inquiry

Receive PPL alerts on mobile device

Social Media Alerts

  • Like PPL Electric Utilities on Facebook or follow @PPLElectric on Twitter for energy news and tips

PPL Outage Information

Online Outage Center

  • Visit the PPL Outage Center to report an outage, check its status and view a 24/7 outage map

Report an Outage

  • Call 1-800-342-5775 and press 1 to report an electrical emergency or downed power line