Rochester Gas & Electric, NY

Choose EnergyUtilitiesRochester Gas & Electric

Rochester Gas & Electric, commonly known as RG&E, is the utility service for nearly 700,000 electricity and natural gas customers in and around Rochester, NY. A subsidiary of AVANGRID, RG&E uses its resources to deliver energy to its customers. RG&E is committed to safety and reliability and serving the local Rochester community through philanthropic programs and environmental stewardship.  

RG&E Service Area

RG&E Service Area Map

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Compare rates or go green by entering your zip code here

Supplier Plan Energy Term Length Rate
Constellation Energy 12 month fixed 5.19¢
Constellation Energy 36 month fixed 4.89¢
Constellation Energy 12 month fixed 5.49¢
Public Power 12 month fixed 5.34¢
Public Power 24 month fixed 5.39¢
Clearview Energy 12 month fixed 5.69¢
Public Power 6 month fixed 5.38¢
Clearview Energy 6 month fixed 4.59¢
XOOM Energy 24 month fixed 5.49¢
XOOM Energy 24 month fixed 5.79¢
XOOM Energy 24 month fixed 5.79¢

RG&E Customer Service Information

RG&E provides its customers with numerous energy-related resources, as well as several methods of contact. If you need to get in touch with RG&E or simply want more information, see below:

Emergency Information

Report a power outage or natural gas emergency

Call 1-800-743-1701 or click here to submit an outage report online.

Outage central

Click here for outage updates by county.

Streetlight outage

Click here to report a streetlight outage.

Outage map

Click here to view a real-time outage map.


General Information

RG&E Account

Log in or register here for billing information, text alerts and more.

Pay your bill

Click here to pay your electric bill.

Customer service number

Call 1-800-743-2110 (Mon-Fri, 7 am – 7 pm).

Customer service online

Click here to send an email to RG&E customer service.

FAQ Center

Click here to find the answers to common questions.

Home Resources

Click here for energy-saving tips and pricing information.

Business Resources

Click here for information on efficiency programs and more.


Why opt for deregulated energy?

Rochester residents and business owners have been benefitting from deregulated energy for more than two decades. The deregulated energy market in Rochester is designed to help energy users save money by giving them a range of options from competitive electric and natural gas suppliers. So, while RG&E will continue to deliver your home or business’s power, the rate you pay with a deregulated energy plan could equal big savings.

Through the Choose Energy marketplace, Rochester residents and business owners can shop and compare deregulated energy options. Enter your ZIP code above to see competitive rates and exclusive energy deals from trusted retail suppliers in your area.

Want to compare New York energy rates?

Do you live in the RG&E utility area? Find and compare rates from suppliers through the Choose Energy marketplace:


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Commercial Service

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