Rochester Gas & Electric

New York Energy Supply Company

About Rochester Gas & Electric

Rochester Gas & Electric, commonly known as RG&E, is the utility service for nearly 700,000 electricity and natural gas customers in and around RochesterNY. A subsidiary of AVANGRID, RG&E uses its resources to deliver energy to its customers. RG&E is committed to safety and reliability and serving the local Rochester community through philanthropic programs and environmental stewardship.

Deregulated energy in New York

Rochester residents and business owners have been benefiting from deregulated energy for more than two decades. The deregulated energy market in Rochester is designed to help energy users save money by giving them a range of options from competitive electric and natural gas suppliers. So, while RG&E will continue to deliver your home or business’s power, the rate you pay with a deregulated energy plan could equal big savings.

Through the Choose Energy marketplace, Rochester residents and business owners can shop and compare deregulated energy options. Enter your ZIP code above to see competitive rates and exclusive energy deals from trusted retail suppliers in your area.

RG&E Customer Service Information

RG&E provides its customers with numerous energy-related resources, as well as several methods of contact. If you need to get in touch with RG&E or simply want more information, see below:

Emergency Information

Report a power outage or natural gas emergency

  • Call 1-800-743-1701 or click here to submit an outage report online.

Outage central

  • Click here for outage updates by county.

Streetlight outage

  • Click here to report a streetlight outage.

Outage map

  • Click here to view a real-time outage map.

General Information

RG&E Account

  • Log in or register here for billing information, text alerts and more.

Pay your bill

  • Click here to pay your electric bill.

Customer service number

  • Call 1-800-743-2110 (Mon-Fri, 7 am – 7 pm).

Customer service online

  • Click here to send an email to RG&E customer service.

FAQ Center

  •  Click here to find the answers to common questions.

Home Resources

  • Click here for energy-saving tips and pricing information.

Business Resources

  • Click here for information on efficiency programs and more.