Overall score: 3.5 out of 5
Shopping for a deregulated energy plan can get overwhelming. Judging in part to the sheer number of potential energy providers, many find it difficult to screen their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.
To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric companies in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.
We’ve broken down our scoring model into three main categories:
- Customer service
- Online accessibility
- Business history
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.
Customer service: 3 out of 5
- P2C complaint score: 1
- Satisfaction guarantee: 5
In the customer service category, satisfaction guarantee was ranked on a yes or no basis. The other mark comes from the state Power to Choose website’s scorecard.
Online accessibility: 5 out of 5
- Online bill pay: 5
- Online chat: 5
- Access to usage alerts & trends: 5
Online bill pay, online chat, and usage alerts combined to earn Iberdrola Texas five out of five in online accessibility. All three factors were ranked on a yes or no basis.
Business history: 2.5 out of 5
- Years in business: 5
- Better Business Bureau accreditation: 0
Iberdrola Texas is not rated by the Better Business Bureau, which hurt its score here. It is part of Iberdrola Group, which has more than 170 years in business.
To read reviews of other top Texas energy providers, see our latest rankings.
(Review updated 1/26/2021)