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Iberdrola Texas reviews
Overall score: 4.2 out of 5
Shopping for a deregulated energy plan can get overwhelming. Judging in part to the sheer number of potential energy providers, many find it difficult to screen their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.
To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.
We’ve broken down our scoring model into three main categories:
- Customer service
- Online accessibility
- Business history
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.
Customer service: 5 out of 5
- P2C complaint score: 5
- Satisfaction guarantee: 5
In the customer service category, satisfaction guarantee was ranked on a yes or no basis. Iberdrola Texas rises to the mark there. Because it has recorded no complaints on the state Power to Choose website’s scorecard, we’re awarding it full points in this category.
Online accessibility: 5 out of 5
- Online bill pay: 5
- Online chat: 5
- Access to usage alerts & trends: 5
Online bill pay, online chat, and usage alerts combined to earn Iberdrola Texas five out of five in online accessibility. All three factors were ranked on a yes or no basis.
Business history: 2.5 out of 5
- Years in business: 5
- Better Business Bureau accreditation: 0
Iberdrola Texas is not rated by the Better Business Bureau, which hurt its score here. It is part of Iberdrola Group, which has more than 170 years in business.
To read reviews of other top Texas energy providers, see our latest rankings.
Sign up for an electricity rate with Choose Energy
Choose Energy is a 24/7 online marketplace that works with Iberdrola and other Texas retail electric providers (REPs) to show you the latest rates all in one place. Compare and choose easily with a customizable shopping experience. Here’s how it works:
- Enter your ZIP code. We’ll show you rates in your area from many REPs.
- Choose your plan. Filter by rate type, plan length, and more to find what works for you.
- Sign up easily. Fill in your details online or over the phone. You’ll get a confirmation email and your new provider will take it from there.
If you have questions or aren’t sure what you need, give us a call. One of our energy experts can help you through the process.