About Iberdrola Texas
Iberdrola Texas is a retail energy provider (REP) that is no longer in operation. However, Choose Energy’s marketplace features plans from many other trusted suppliers that can meet your energy needs.
To explore electricity rates, plans, and suppliers available in your area, enter your ZIP code above. From there, you can easily compare energy options near you and filter for providers, rate type, contract length, green energy plans, and more.
Iberdrola Texas reviews
| Overall Score | 4.2/5 |
| Customer Service | 2.5/5 |
| Online Accessibility | 5/5 |
| Business History | 5/5 |
Overall score: 4.2/5
Shopping for a deregulated energy plan can get overwhelming. Judging in part to the sheer number of potential energy providers, many find it difficult to screen their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.
To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric companies in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.
We’ve broken down our scoring model into three main categories:
- Customer service
- Online accessibility
- Business history
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.
Customer service: 2.5/5
- P2C complaint score: 0
- Satisfaction guarantee: 5
In the customer service category, satisfaction guarantee was ranked on a yes or no basis. The other mark comes from the state Power to Choose website’s scorecard.
Online accessibility: 5/5
- Online bill pay: 5
- Online chat: 5
- Access to usage alerts & trends: 5
Online bill pay, online chat, and usage alerts combined to earn Iberdrola Texas five out of five in online accessibility. All three factors were ranked on a yes or no basis.
Business history: 5/5
- Years in business: 5
- Better Business Bureau accreditation:
Iberdrola Texas is not rated by the Better Business Bureau, which hurt its score here. It is part of Iberdrola Group, which has more than 170 years in business.
To read reviews of other top Texas energy providers, see our latest rankings.
(Ratings updated 09/08/2022)
Iberdrola early termination fee coverage
Iberdrola had a promotion that set it apart from many providers. It would pay up to $150 in Early Termination Fees imposed by your previous electric company. Providers charge ETFs when a customer cancels a contract before its completion.
Here’s the legal language Iberdrola Texas used to describe the program: “This promotion is subject to you emailing billing@iberdrolatexas.com a copy of your bill showing you have been charged an early termination penalty from your previous supplier. Iberdrola Texas will apply a bill credit to your account equal to this amount, up to a maximum amount of $150, upon successful payment of your first bill.”
Sign up for an electricity rate with Choose Energy
Choose Energy is a 24/7 online marketplace that works with Iberdrola and other Texas retail electric providers (REPs) to show you the latest rates all in one place. Compare and choose easily with a customizable shopping experience. Here’s how it works:
- Enter your ZIP code. We’ll show you rates in your area from many REPs.
- Choose your plan. Filter by rate type, plan length, and more to find what works for you.
- Sign up easily. Fill in your details online or over the phone. You’ll get a confirmation email and your new provider will take it from there.
If you have questions or aren’t sure what you need, give us a call. One of our energy experts can help you through the process.
Texas energy plan FAQs
How soon can I set up service?
Once your order has been confirmed through the Choose Energy marketplace, Iberdrola Texas will work with your local utility, or TDSP, to set up service. If a hold has been placed on your enrollment, Iberdrola may require more information from you.
Will I have to pay a deposit or pass a credit check?
Many retail energy providers require credit checks or deposits for their electricity service. When you select a plan, we’ll let you know if you’ll be required to pay a deposit. To learn more about credit checks or no deposit options, visit our guide on no deposit electricity.
What do I do if my power goes out?
If your power goes out or you are experiencing any problems with your electrical equipment (i.e. power lines, meter, etc.), contact your local utility directly. Find your utility’s contact information here.
Contact Iberdrola Texas
- To contact Iberdrola Texas customer service, call 1-844-956-0456 or email contactus@iberdrolatexas.com.
- To log in to your Iberdrola Texas account, click here.
Updated: 4/28/2021