Choose Energy score: 4.2 out of 5
Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.
To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.
We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. These categories contain the following items:
- Customer service
- Online accessibility
- Business history
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list of reviews here.
Customer service: 2.5 out of 5
- P2C complaint score: 5
- Satisfaction guarantee: 0
A high P2C complaint score on the Public Utility Commission of Texas’ scorecard lead the way for Reliant in the customer service category. Holding the company back was the lack of satisfaction guarantee, ranked on a yes or no basis.
Online accessibility: 5.0 out of 5
- Online bill pay: 5
- Online chat: 5
- Access to usage alerts & trends: 5
Reliant swept the online accessibility category, where all three factors were assessed on a yes or no basis. Online bill pay, chat, and usage alerts combined to earn Reliant top marks here.
Business history: 5.0 out of 5
- Years in business: 5
- Better Business Bureau accreditation: 5
An NRG brand, Reliant boasts a lengthy track record in the deregulated energy space. It is also BBB accredited with an A+ rating. While BBB is a paid accreditation, we use it here as a measure of trustworthiness in the eyes of the consumer.
(Updated June 27, 2020)