What types of energy plans are available?
There are many plan types and rate structures you may encounter while searching for an energy plan. The most common options are fixed rate and variable rate plans.
- Fixed rate. With fixed rate plans, the rate you pay for electricity is set in your contract and will not fluctuate during your contract term regardless of changes in the energy market.
- Variable rate. With variable rate plans, the rate you pay for electricity will change based on the market. This means you could pay a lower rate when demand is low but may be hit with a higher rate when the energy supply runs low.
There are also different rate structures within these plan type. Not all fixed rate plans are the same, just as variable plans differ from plan to plan. For a more detailed look at plan types and how to choose between them all, see our guide.
Do you run a credit check?
Yes. Credit checks are a normal part of the energy buying process. Most providers require a credit check before they will offer you service. If you wish to avoid a credit check, prepaid electricity plans are available, although the rates may be more expensive.
Will I have to pay a deposit?
Possibly. Each provider assesses deposits based on your credit score. Customers who pass a certain credit threshold set by a provider may not be required to pay a deposit. When you select a plan, we’ll let you know if a deposit is required to begin service. If you’re interested in a guaranteed no-deposit option, prepaid plans are a popular choice. See our deposits page for more information.
What if I am moving?
When you move, you can choose to take your service with you to your new home or switch to a different provider without being charged an early termination fee. If you choose to switch, you can shop for a new provider up to 90 days before your moving date. Most homes have a smart meter installed, so you won’t have to arrange a technician visit. Learn more on our moving page.
What do I do if I want to switch providers?
Switching to a different provider is simpler than it may seem. However, it’s important to be aware of your early termination fee, which you likely have if you’re currently enrolled in a fixed rate plan. Variable plans typically allow customers to switch at any time without a termination fee. If your plan is about to end, you can switch providers up to 14 days before the contract expires without a fee. For more information see our guide to switching.