Direct Energy

Electricity and natural gas provider

For business

About Direct Energy

Houston-based Direct Energy, part of international energy and services company Centrica plc, is among the largest retail providers of electricity and natural gas and related services in North America, with nearly 4 million customers.

It is one of the largest residential energy suppliers and the second-largest power supplier to commercial customers in the U.S. and Canada. Customers have access to advanced analytics and monitoring. Direct Energy serves electricity and natural gas to customers in:

Connecticut

Delaware Illinois

Maryland

Massachusetts

Michigan

New Hampshire

New Jersey New York
Ohio Pennsylvania

Texas

Washington, D.C.

Enter your ZIP code above to see where a Direct Energy plan is available in your service area.

Why choose Direct Energy

  • Home protection plans
  • Home warranties
  • Green energy
  • Auto pay discount
  • Business and residential options
  • Online bill pay

Direct Energy electricity rates in Texas

Plan Name Plan Length Rate
Direct Energy - Live Brighter 36 36 months $0.110 / kWh
Direct Energy - Live Brighter 24 24 months $0.111 / kWh
Direct Energy - Live Brighter 12 12 months $0.113 / kWh
Direct Energy - Twelve Hour Power 12 12 months $0.120 / kWh

Please note: All rates above are accurate as of 8/06/2020, 12:57:51 PM CDT for ZIP Code 75001. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.

Direct Energy reviews

Overall score: 4.0 out of 5

Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.

To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.

We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. These categories contain the following items:

  • Customer service
  • Online accessibility
  • Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

Customer service

  • P2C Complaint score: 4
  • Satisfaction Guarantee: 5

In the customer service category, the P2C complaint score is taken from the Public Utility Commission of Texas’ most recent scorecard, which can be found here. Satisfaction guarantee was ranked on a yes or no basis. Direct Energy offers a 30-day satisfaction guarantee.

  • Total customer service score: 4.5

Online accessibility

  • Online bill pay: 5
  • Online chat: 5
  • Access to usage alerts & trends: 5

For each of these measures, providers were assessed on a yes or no basis. Direct Energy offers its customers online bill pay, an online chat feature, and access to usage alerts and trends.

  • Total online accessibility score: 5.0

Business history

  • Years in business: 5
  • Better Business Bureau accreditation: 0

Direct Energy has been in business for 35 years, earning them a five on the Choose Energy scorecard. However, Direct Energy is not Better Business Bureau accredited and therefore does not have a BBB rating. While the BBB is a paid accreditation, we have included it here as a measure of brand awareness in the eyes of the consumer.

  • Total business history score: 2.5

To read more Texas energy provider reviews, see the full reviews guide.

(ratings updated 6/25/2020)

Sign up for an electricity rate with Choose Energy®

Whether you’re searching for a Direct Energy electricity rate or a plan from another provider, Choose Energy® makes it simple. We’ll show you the best plans in your area from top-notch suppliers, then allow you to sort them to find the plan that’s right for your household. Here’s how easy it is:

  1. Enter your ZIP code. We’ll return a variety of plans with low rates and other features from a variety of suppliers.
  2. Find your rate. Filter by term length, rate type, rate price, and more to drill down to the right plan.
  3. Choose your plan. You can sign up over the phone or online – either way it takes only minutes. Your new energy provider will handle the switch process for you.

While the steps are simple, choosing among great offers can be difficult. Feel free to give one of our energy experts a call at the number on this page and he or she can go through the process with you. There’s no charge for sharing our expertise.

Deregulated energy FAQs

How soon can my service start?

Once your order has been confirmed, Direct Energy or another supplier you choose will work with your utility to set up service. In Texas, this switch can be made remotely. At any rate, you should be able to negotiate with the provider.

Will I have to pay a deposit?

You might. Most retail energy providers or suppliers will run a credit check, and depending on the results, you might be charged a deposit. If you don’t want to pay a deposit, you do have options.

Is the process the same in all deregulated states?

Texas is different. Residents must buy power from a retail electric provider. In other deregulated states, they may stay with their utility. However, they can often get a lower electricity supply rate from a supplier.

What happens if my power goes out?

Regardless of which company supplies your electricity, a utility will maintain lines and other equipment. If you have an outage or see damage to equipment, contact your utility.

Have a question about your Direct Energy service?

Need to discuss something about your Direct Energy electricity plan? Contact the company in one of the following ways:

  • Residential customers call 1-888-305-3828.
  • Small and large business customers call 1-888-866-7456.
  • Customers can also send Direct Energy a message here.
  • Login hereto pay your bill or review your account information.

Remember, electricity is still delivered to your home by a utility. If you have an outage or other emergency, contact your utility company – not Direct Energy.