Direct Energy

Electricity and natural gas provider

About Direct Energy

Direct Energy is one of North America’s largest suppliers of electricitynatural gas, and home services with over 4 million customers, including small, medium, and large-sized businesses. Based in Houston, Direct Energy offers customers competitive rates for electric and natural gas plans, so every customer can find a plan that fits his or her budget.

With a goal of energy innovation, Direct Energy also encourages its customers to take control of their energy through online tracking and green energy resources.  Direct Energy can tailor customers’ energy services to fit each customer’s needs through partnerships with other reliable energy companies and an extensive network of home service professionals.

Direct Energy Electricity Rates

Plan Name Plan Length Rate
Express Energy - Freeway 12 12 months $0.079 / kWh
Gexa Energy - Gexa Superb Saver 12 12 months $0.08 / kWh
Constellation Energy - 12 Month Flat Tier Product 12 months $0.08 / kWh
Frontier Utilities - Frontier Max 12 12 months $0.08 / kWh
4Change Energy - Budget Saver 12 12 months $0.089 / kWh
TXU Energy - Smart Deal 12 12 months $0.109 / kWh
Pulse Power - Texas Green Fixed 36 36 months $0.111 / kWh
TriEagle Energy - Silver Eagle 12 12 months $0.112 / kWh
First Choice Power - You Got This 24 24 months $0.114 / kWh
Just Energy TX - Simple Rate 36 months $0.115 / kWh
Direct Energy TX - Live Brighter 12 12 months $0.115 / kWh
Payless Power - SmarTricity Premier 12 - Prepaid Plan 12 months $0.134 / kWh

Please note: All rates above are accurate as of 5/31/2020, 1:31:46 AM CT for ZIP Code 77077. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.

Direct Energy Reviews

Overall score: 3.8 out of 5

Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.

To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.

We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. These categories contain the following items:

  • Customer service
  • Online accessibility
  • Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

Customer service

  • P2C Complaint score: 3
  • Satisfaction Guarantee: 5

In the customer service category, the P2C complaint score is taken from the Public Utility Commission of Texas’ most recent scorecard, which can be found here. Satisfaction guarantee was ranked on a yes or no basis. Direct Energy offers a 30-day satisfaction guarantee.

  • Total customer service score: 4.0

Online accessibility

  • Online bill pay: 5
  • Online chat: 5
  • Access to usage alerts & trends: 5

For each of these measures, providers were assessed on a yes or no basis. Direct Energy offers its customers online bill pay, an online chat feature, and access to usage alerts and trends.

  • Total online accessibility score: 5.0

Business history

  • Years in business: 5
  • Better Business Bureau accreditation: 0

Direct Energy has been in business for 35 years, earning them a five on the Choose Energy scorecard. However, Direct Energy is not Better Business Bureau accredited and therefore does not have a BBB rating. While the BBB is a paid accreditation, we have included it here as a measure of brand awareness in the eyes of the consumer.

  • Total business history score: 2.5

To read more Texas energy provider reviews, see the full reviews guide.

Contact Direct Energy

Contact Direct Energy through one of the options below:

  • Residential customers call 1-888-305-3828.
  • Small and large business customers call 1-888-866-7456.
  • Customers can also send Direct Energy a message here.
  • Login here to pay your bill or review your account information.

Remember, your energy is still delivered by a utility. If you are experiencing an outage or other emergency, call your local utility – not Direct Energy!