Choose Energy only works with trusted energy providers in Texas. When selecting those providers, we hold electric companies to high standards based on reliability, customer service, and plan variety. Direct Energy checks every box and is consistently one of the top providers in Texas.
Types of rates offered by Direct Energy
Direct Energy offers consumers a variety of fixed-rate plans and variable-rate plans.
- Fixed-rate plans. With fixed-rate plans, you will pay one consistent rate for the duration of your contract, which typically lasts 12 to 36 months. This type of rate protects you from fluctuations in the energy market but may also result in higher bills when the energy market decreases in costs.
- Variable-rate plans. Having a variable-rate plan means the rate you pay will change from month to month. Your rate is tied to the wholesale cost of electricity, which changes often. In months of lower demand, your rate will decrease, but when demand is higher, it will increase.
To learn more about the types of plans available in your area, enter your ZIP code.
No-deposit options from Direct Energy
Many electricity companies require a deposit to begin service — including Direct Energy. You may be eligible for a no-deposit energy plan from other providers if your credit score meets specific requirements. Qualifying exemptions for the deposit include customers who are:
- Able to acquire a letter of credit from their previous electric provider for paying the last 12 months on time
- 65 or older
- Victims of domestic violence
- Medically indigent
If you want to avoid a credit check and deposit, you can find prepaid plans on the Choose Energy marketplace by entering your ZIP code.
Green energy with Direct Energy
Direct Energy offers a variety of green energy plans for both residential and business customers. Texas is a leader in renewable energy in the U.S., ranking first in wind power and second in solar energy. Every Texas energy plan contains some level of wind or solar power, which you can find by checking your plan’s Electricity Facts Label (EFL).
Moving or transferring service with Direct Energy
If you are moving to a new address, you can easily switch to a Direct Energy plan or transfer your Direct Energy plan to your new location. Reach out to Direct Energy, and they will handle the transfer. You can also switch to a different provider without paying an early termination fee (ETF) if you are moving outside of Direct Energy’s service area.
Renting with Direct Energy
Direct Energy does not offer a plan specifically for renters. However, you can match your energy plan to your lease thanks to the different contract lengths offered by Direct Energy. If you’re renting month-to-month, you may want to choose a variable-rate plan to avoid an ETF. But if you plan on renting for a year or longer, a fixed rate that aligns with your rental contract may be the perfect option.
Cancellation fees
Direct Energy charges an ETF if you decide to cancel your service before the end of your contract—the only exception is if you’re moving to a new address. These cancellation fees can vary between plans, so be sure to check your EFL to know what your fee would be.
Satisfaction guarantee
Direct Energy offers new customers a 30-day satisfaction guarantee. If you aren’t happy with your energy plan, you can switch to another Direct Energy plan within the first 30 days of service without being charged a fee.
Direct Energy business electricity
Direct Energy offers electricity plans for small and large businesses and provides services to 78% of the Fortune 100 companies. The Choose Energy marketplace can help you find an energy plan for your business. If you’re a business owner in a deregulated area, visit our business electricity page to learn more and build your custom commercial energy plan.
Other Direct Energy initiatives
Direct Energy provides a large collection of tools and tips to help you lower your electric bill. The company also offers deals on home warranties and protection plans to help protect you against major repair bills. These home protection plans include electric repair and maintenance, heating and cooling repair and maintenance, plumbing repair and maintenance, power surge protection, water line/sewer/septic repair, kitchen repair, and laundry room repair plans.
Direct Energy also donates and offers employee volunteers to organizations that seek to benefit children in need. Direct Energy’s charitable giving program helps support children’s hospitals. The company also offers programs such as the Bikes for Students, Neighbor-to-Neighbor Bill Assistance Program, and Meals for Families that focus on local community support.