Overall score: 3.8 out of 5
There’s a lot of information to wade through when shopping for a deregulated energy plan. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.
To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.
We’ve broken down our scoring model into three main categories: customer service, online accessibility, and business history. These categories contain the following items:
- Customer service
- Online accessibility
- Business history
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.
- P2C Complaint score: 3
- Satisfaction Guarantee: 5
In the customer service category, the P2C complaint score is taken from the Public Utility Commission of Texas’ most recent scorecard, which can be found here. Satisfaction guarantee was ranked on a yes or no basis. Direct Energy offers a 30-day satisfaction guarantee.
- Total customer service score: 4.0
- Online bill pay: 5
- Online chat: 5
- Access to usage alerts & trends: 5
For each of these measures, providers were assessed on a yes or no basis. Direct Energy offers its customers online bill pay, an online chat feature, and access to usage alerts and trends.
- Total online accessibility score: 5.0
- Years in business: 5
- Better Business Bureau accreditation: 0
Direct Energy has been in business for 35 years, earning them a five on the Choose Energy scorecard. However, they are not Better Business Bureau accredited and therefore do not have a BBB rating. While the BBB is a paid accreditation, we have included it here as a measure of brand awareness in the eyes of the consumer.
- Total business history score: 2.5
To read more Texas energy provider reviews, see the full reviews guide.
(Review updated 10/28/2020)