Gexa Energy Rates and Plans

Gexa Energy is a NextEra Energy Resources subsidiary serving Texas communities and business since 2002. Gexa Energy offers affordable and flexible options, from free weekend, morning, or night electricity plans to green energy and BOGO plans. The company offers a guarantee for customers, allowing them to switch plans within 30 days of their service start date without a fee.

Gexa Energy was recently rewarded an A+ rating from the Better Business Bureau alongside the 2019 Happiness Guarantee Pinnacle Award. If you’re ready to shop Gexa Energy plans, enter your ZIP code above to see what’s available in your area.

Below are some of the Gexa Energy plans you may see in the Choose Energy marketplace. Keep in mind that some plans are not available in all areas, so you may not see all of these options in your ZIP code. For a list specific to your area, enter your ZIP code above.

Saver Deluxe 12

This is a 100 percent renewable energy plan that offers customers a fixed rate for 12 months. Customers receive a $100 bill credit every month they use between 1,000 and 2,000 kilowatt hours (kWh).

Superb Saver 12

New customers have multiple bill credit offers on this fixed rate plan. Earn $50 for using between 1,500 and 1,999 kWh or $100 when you use between 2,000 and 2,500 kWh. Superb Saver 12 is 100 percent green.

Saver Premium 24

This two-year fixed rate plan offers customers 100 percent renewable energy. Best for customers with high usage, Saver Premium 24 offers a $100 bill credit every month you use at least 2,000 kWh.

Saver Value 12

This 100 percent renewable energy plan offers customers the opportunity to earn bill credits at multiple usage levels: earn $35 for usage between 500 and 999 kWh or $50 for usage between 1,000 and 1,500 kWh.

Saver Eco Plus 12

An eco-friendly, 100 percent green plan, Saver Eco Plus is made for customers with high usage. Use between 1,500 and 1,999 kWh per month and earn a $50 bill credit. Energy usage between 2,000 and 2,500 kWh earns $100.

Choose Energy score: 3.8 out of 5

Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.

To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.

We’ve broken down our scoring model into three main categories:

• Customer service
• Online accessibility
• Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

 Customer service: 3.0 out of 5

• P2C Complaint score: 1
• Satisfaction Guarantee: 5

In the customer service category, the P2C complaint score is taken from the Public Utility Commission of Texas’ most recent scorecard, which can be found here. Satisfaction guarantee was ranked on a yes or no basis. Gexa offers a 60-day satisfaction guarantee.

Online accessibility: 3.3 out of 5

• Online bill pay: 5
• Online chat: 0
• Access to usage alerts & trends: 5

For each of these measures, providers were assessed on a yes or no basis. Gexa offers its customers online bill pay and access to usage alerts, but it does not currently have an online chat.

Business history: 5.0 out of 5

• Years in business: 5
• Better Business Bureau accreditation: 5

Gexa has been in business for 18 years, earning them a five on the Choose Energy scorecard. Meanwhile, Gexa has been Better Business Bureau accredited since 2010 and holds an A+ BBB rating. While the BBB is a paid accreditation, we have included here as a measure of brand awareness in the eyes of the consumer.

(ratings updated 1/26/2021)

Gexa Energy for home

Gexa offers residential energy plans for all usage levels and all needs, including free weekend electricity, renewable energy options, and low fixed rates. With 18 years of business history and the backing of parent company NextEra, Gexa’s reputation for customer care precedes it.

Gexa Energy for business

Gexa offers customized energy solutions for small and large businesses, from hospitality and retail to technology and healthcare. With Texas-based customer service, efficiency services, and access to NextEra’s wind and solar investments, Gexa powers businesses of all sizes and needs.

Green energy with Gexa Energy

Gexa Energy has chosen to source their energy plans from renewable sources at no added cost to customers. NextEra Energy Resources is the world’s largest wind and solar power generator, allowing Gexa to invest in a green energy future. Gexa Energy plans are 100 percent renewable through the purchase of wind and solar renewable energy certificates.

Community investment

Gexa is involved in the communities it serves in a number of ways, through its Community Heroes program and donations to Candlelighters, Nora’s Home, Rebuilding Together Houston, Share Your Holidays, Leukemia & Lymphoma Society, and Ronald McDonald House. The Community Heroes programs accepts applications each year from customers on behalf of charitable organizations.

• AEP Texas Central
  • This service area includes the cities of Corpus Christi, McAllen, Harlingen, and Laredo.
• AEP Texas North
  • This service area spans areas of northern Texas including Abilene, San Angelo, and Vernon.
• CenterPoint Energy
  • The CenterPoint service area includes two million residences and businesses in the Houston metropolitan area.
• Oncor Electric Delivery
  • Oncor operates one of Texas’ biggest service areas, including Dallas, Plano, Paris, and other communities across the state.
• Texas-New Mexico Power
  • This service area includes communities in Houston, Dallas–Fort Worth, and Midland.

Types of energy plans

The two main types of energy plans shown in the Choose Energy marketplace are fixed and variable rate plans.

• Fixed rate plan. The price you pay for energy is set in your contract and does not change.
• Variable rate plan. The price you pay is tied to the state’s electricity market and fluctuates accordingly.

Within these types of plan, rate structures varying. For example, one fixed rate plan may suit your needs better than a different fixed rate plan, depending on its structure. For a detailed breakdown of possible plan structure, see our energy buying guide.

Credits checks and no deposit plans

Credit checks are a normal part of the energy buying process that we are required to complete before providers will offer you service. Depending on your credit level, some providers will require deposits. We’ll let you know when you shop if you will need to pay a deposit. There are also a few plans that are available without a credit check or a deposit. For more information, see our deposits page.

Switching electricity providers

Switching providers is not as hard as it may seem. If you have a variable electricity plan, you can switch providers whenever you like. If you have a fixed plan, you may need to pay an early termination fee. To avoid this, just switch up to 14 days before your contract ends. Here’s how switching works:

1. Enter your ZIP code. We’ll show you rates in your area to compare to your current one.
2. Choose a plan. Sign up over the phone or online. You’ll get a confirmation email and we’ll take it from there.
3. Enjoy your new rate. Your new provider will handle the switch. There is no need to cancel with your old provider.

Moving electric service

If you move during your contract term, you will not need to pay an early termination fee. This allows you to stay with your current provider or switch to a new one. Shop for new plans up to 90 days before you move. It is likely your new home has a smart meter, which means your service will be activated remotely, no technician visit needs. To learn more, see our movers page.

• Headquarters: Houston, Texas
• Bill pay: Log in to your Gexa Energy account here
• Customer service: Call 1-866-961-9399 or fill out this form
• Outages: Contact your utility company

Updated: 6/15/2020