About Gexa Energy
Gexa Energy is a NextEra Energy Resources subsidiary serving Texas communities and business since 2002. Gexa Energy offers affordable and flexible options, from free weekend, morning, or night plans to green energy and BOGO plans.
Gexa Energy was recently rewarded an A+ rating from the Better Business Bureau alongside the 2019 Happiness Guarantee Pinnacle Award. If you’re ready to shop Gexa Energy plans, enter your ZIP code above to see what’s available in your area.
Why choose Gexa?
- Award-winning customer service
- Auto-bill pay
- Happiness Guarantee
- Online account management
- Customer referral rewards
- Straightforward rates
Gexa Energy reviews
Overall score: 4.1
Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.
To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.
We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. These categories contain the following items:
- Customer service
- Online accessibility
- Business history
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.
Customer service
- P2C Complaint score: 3
- Satisfaction Guarantee: 5
In the customer service category, the P2C complaint score is taken from the Public Utility Commission of Texas’ most recent scorecard, which can be found here. Satisfaction guarantee was ranked on a yes or no basis. Gexa offers a 60-day satisfaction guarantee.
- Total customer service score: 4.0
Online accessibility
- Online bill pay: 5
- Online chat: 0
- Access to usage alerts & trends: 5
For each of these measures, providers were assessed on a yes or no basis. Gexa offers its customers online bill pay and access to usage alerts, but it does not currently have an online chat.
- Total online accessibility score: 3.3
Business history
- Years in business: 5
- Better Business Bureau accreditation: 5
Gexa has been in business for 18 years, earning them a five on the Choose Energy scorecard. Meanwhile, Gexa has been Better Business Bureau accredited since 2010 and holds an A+ BBB rating. While the BBB is a paid accreditation, we have included here as a measure of brand awareness in the eyes of the consumer.
- Total business history score: 5
To read more Texas energy provider reviews, see the full reviews guide.
Sign up for a Gexa Energy electricity rate
Comparing Gexa Energy plans is easy with Choose Energy’s 24/7 online marketplace. Enter your ZIP code above to shop top plans and rates in your area, from Gexa Energy and other top retail electric providers across Texas.
Choose Energy partners with trusted companies so you can be sure you’re getting reliable service, whether you choose Gexa Energy or another vetted brand. Not sure what you need? One of our energy experts will be happy to guide you through the process when you give them a call at the number on your screen.
Gexa for business
Gexa Energy offers plans, resources, and energy solutions to businesses of all sizes. Get a customized quote based on your business needs, from price stability to efficiency services and everything in between. Call one of our energy experts at the number on your screen to learn about what Gexa Energy can do for your business.