Gexa Energy rates, plans, and reviews

Deregulated energy means the consumer has the power to choose their electric company. There can be various provider choices in your area. Fortunately, Choose Energy can help you compare and select a plan. And remember, your utility will not change – that’s based on the location of your home.

Gexa Energy plans are fixed-rate, ranging from 12 to 36 months and all are sourced by 100 percent green energy. The company purchases solar and wind energy certificates to offset your electricity usage. One-year plans include an early termination fee of $150, while the cancellation rate for two- and three-year plans is $295. When shopping for electricity, learn about no-deposit plans and tips to reduce your electric bill.

• Gexa Saver Deluxe 12: With this fixed-rate 12-month plan, you’ll receive a $100 bill credit every month when your usage is between 1,000 and 2,000 kWh. We do not recommend this plan if you regularly use less than 1,000 kWh because the $100 bill credit won’t apply.
• Gexa Saver Value 12: Bill credits for this 12-month, fixed-rate plan start at $35 a month, when your usage is between 500 and 999 kWh and increases to $50 a month when you use between 1,000 and 1,500 kWh. We recommend this plan if you live in an apartment or a small house because you’ll likely qualify for a bill credit. However, if you typically use more than 1,500 kWh a month, we do not recommend the Gexa Saver Value 12. A good alternative is the Gexa Superb Saver 12.
• Gexa Superb Saver 12: This 12-month, fixed-rate plan has a $35 base charge and bill credits available depending on usage. If you use between 1,500 and 1,999 kWh a month, you will receive a $50 usage credit. If you use between 2,000 and 2,500 kWh, you are eligible for a $100 usage credit. The Gexa Superb Saver 12 is best for high usage customers as long as they don’t exceed 2,500 kWh per billing cycle. We do not recommend this plan if your typical monthly usage is less than 1,500 kWh.

Gexa Energy offers over a half dozen plans for customers to choose. All Gexa Energy plans have a fixed rate, so you never have to worry about increasing costs for the length of your term. Plus, every plan with Gexa is 100% green.

We’ve broken down our scoring model into three main categories:

• Customer service
• Online accessibility
• Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

 Customer service: 3.0 out of 5

• P2C Complaint score: 1
• Satisfaction Guarantee: 5

In the customer service category, the P2C complaint score is taken from the Public Utility Commission of Texas’ most recent scorecard, which can be found here. Satisfaction guarantee was ranked on a yes or no basis. Gexa offers a 60-day satisfaction guarantee.

Online accessibility: 3.3 out of 5

• Online bill pay: 5
• Online chat: 0
• Access to usage alerts & trends: 5

For each of these measures, providers were assessed on a yes or no basis. Gexa offers its customers online bill pay and access to usage alerts, but it does not currently have an online chat.

Business history: 5.0 out of 5

• Years in business: 5
• Better Business Bureau accreditation: 5

Gexa has been in business for 18 years, earning them a five on the Choose Energy scorecard. Meanwhile, Gexa has been Better Business Bureau accredited since 2010 and holds an A+ BBB rating. While the BBB is a paid accreditation, we have included here as a measure of brand awareness in the eyes of the consumer.

(ratings updated 1/26/2021)

Gexa has a 60-day satisfaction guarantee, so you can switch to another Gexa plan within 60 days of your start date without paying an early cancellation fee.

Gexa Energy for residential customers

Gexa Energy offers its customers plans that are powered by 100 percent green energy at no additional cost. The company has a variety of low-rate plans designed to meet the changing needs of its customers. And with 18 years of business history and the backing of parent company NextEra, Gexa’s reputation for customer care precedes it.

Gexa Energy for business customers

Gexa Energy provides small and large businesses with strategies and plans to reduce costs, while maintaining reliability of service. With Texas-based customer service, efficiency services, and access to NextEra’s wind and solar investments, Gexa powers businesses of all sizes and needs.

Green energy options with Gexa Energy

Every plan offered through Gexa Energy is 100 percent green. The company buys renewable wind and solar credits to offset the total price of your bill, making it an ideal energy provider for homes and businesses looking to reduce their environmental footprint.

Other Gexa Energy initiatives

The company offers GexaConnects, a service that helps you quickly and easily sign up for high-speed internet, digital TV and home phone service when you move.

Gexa is involved in the communities it serves in a number of ways, through its Community Heroes program and donations to Candlelighters, Nora’s Home, Rebuilding Together Houston, Share Your Holidays, Leukemia & Lymphoma Society, and Ronald McDonald House. The Community Heroes programs accepts applications each year from customers on behalf of charitable organizations.

Gexa Energy does not offer no-deposit plans. However, if you meet the requirements, you will be exempt from having to pay a deposit.

Existing Gexa Energy customers can transfer service to a new home through their My Gexa online account. If you move outside of the Gexa service area, call Gexa at 866-961-9399 to disconnect.

Gexa’s fixed-rate plans are perfect for renters too. Whether you plan to stay at your home for 12 months or longer, Gexa has plan options to last the length of your lease.

Take the stress out of shopping for your electricity provider by using Choose Energy.

1. Enter your ZIP code to see all the energy plans and providers available to you.
2. Read up on the plan details to find the one you like. Compare rates, cancellation fees, and plan terms.
3. Sign up quickly and your provider will take care of the rest.

Fixed-rate plans stay the same for the term of the plan, while variable-rate plans can change the price per kilowatt-hour depending on market conditions. No-deposit plans are prepaid plans that do not require a credit check. Of these three types of energy plans, Gexa Energy only offers fixed-rate plans.

Gexa Energy serves all of the deregulated areas in the state of Texas. Some of these cities include:

• AEP Texas Central: This service area includes Corpus Christi, Laredo, McAllen, and Victoria.
• AEP Texas North: This service area covers cities including Abilene and San Angelo.
• CenterPoint: This service area spans the Houston metropolitan area.
• Oncor:This service area covers Arlington, Dallas–Fort Worth, Irving, Midland, Odessa, Tyler, and Waco.
• Texas-New Mexico Power: This service area includes Dallas–Forth Worth, Houston, and Midland.

Gexa Energy has an early termination fee (ETF) of $150. However, you can switch to a different plan within the first 60 days without a fee.

Gexa Energy offers plans with different rates. Depending on the area you live in, your local utility transmission charges may change. To see the most accurate Gexa Energy rates for your home, enter your ZIP code at the top of the screen.

Gexa Energy is great for businesses large and small. Call Choose Energy to speak with an energy expert today about your business energy needs, or visit our business energy page to start comparing plans now.

 How do I make my Gexa Energy bill payment?

You can pay your bill online or set up automatic payments with a MyGexa account. You can also pay over the phone by calling 713-961-9399.

 How can I contact Gexa Energy?

You can reach customer service by phone at 713-961-9399 or 866-961-9399 or by completing the form on the company’s website.

Where is Gexa Energy located?

Gexa Energy’s corporate headquarters is in Houston.

 What does Gexa Energy do?

Gexa Energy is a retail electric provider (REP) that supplies electricity plans to residences and businesses in the deregulated areas of Texas.

 Can I cancel my Gexa Energy contract?

You can cancel your contract by calling customer service at 713-961-9399 or 866-961-9399. However, if it’s prior to the end of your contract, you’ll be subject to cancellation fees of $150 for a 12-month contract and $295 for 24- or 36-month contracts.

Before making a final decision on your plan, review the Electricity Facts Label. You’ll discover:

• The price per kWh per usage
• The amount of electricity that comes from renewable sources
• What the early termination fees are

Finalizing you set up. When you’re changing suppliers, once you’ve signed up for a plan and it’s been confirmed, Gexa Energy will finish the set-up process for you. The company will complete the switch with your utility or transmission and distribution service provider (TDSP) without any disruption of service.

Learn about your electricity bill. Your monthly bill will list your usage charges from Gexa Energy, along with delivery charges from your utility or TDSP. Your TDSP is also responsible for restoring outages and maintaining the power lines. If there is ever a power outage in your area, contact your local utility company, not Gexa Energy.

Want to lower your electricity bill with Gexa Energy? Try a smart thermostat to regulate your home when you are away. Proper insulation can keep cool or hot air from escaping too. Find even more tips to lower your electric bill here.

• Headquarters: 20455 State Highway 249, Suite 200, Houston, TX 77070
• Bill pay: Log in to you MyGexa account or call 713-961-9399
• Customer service: 713-961-9399 or 866-961-9399
• Outages: Report to your utility company

Updated: 10/21/2021