Gexa Energy Rates and Plans

Gexa Energy was founded in 2002 when the state of Texas deregulated the electricity market. It is one of the fastest growing retail electricity providers (REPs) in the country and serves residential and business customers in all the deregulated areas of Texas. Gexa Energy is a wholly owned subsidiary of NextEra Energy Resources. 

Gexa Energy offers affordable and flexible options, from free usage periods to green energy. The company offers a guarantee for customers, allowing them to switch plans within 60 days of their service start date without a fee. Enter your ZIP code above to shop and compare available Gexa Energy electricity plans.

Gexa Energy plans are fixed-rate, ranging from 12 to 36 months and all are sourced by 100 percent green energy. The company purchases solar and wind energy certificates to offset your electricity usage. One-year plans include an early termination fee of $150, while the cancellation rate for two- and three-year plans is $295. When shopping for electricity, learn about no-deposit plans and tips to reduce your electric bill.

 Gexa Saver Deluxe 12

With this fixed-rate 12-month plan, you’ll receive a $100 bill credit every month when your usage is between 1,000 and 2,000 kilowatt-hours (kWh).

 Gexa Saver Supreme 12

Like the Saver Deluxe, with the Gexa Saver Supreme, you’ll receive a monthly $85 bill credit when you use between 1,000 and 2,000 kWh. This is also a 12-month fixed-rate plan.

Gexa Saver Select 12

On this 12-month, fixed-rate plan, you’ll receive a monthly $60 bill credit when you use between 1,000 and 1,999 kWh and an $80 bill credit when your usage is 2,000 kWh or more.

 Gexa Saver Value 12

Bill credits for this 12-month, fixed-rate plan start at $35 a month, when your usage is between 500 and 999 kWh and increases to $50 a month when you use between 1,000 and 1,500 kWh.

Choose Energy score: 3.8 out of 5

Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.

To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.

We’ve broken down our scoring model into three main categories:

• Customer service
• Online accessibility
• Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

 Customer service: 3.0 out of 5

• P2C Complaint score: 1
• Satisfaction Guarantee: 5

In the customer service category, the P2C complaint score is taken from the Public Utility Commission of Texas’ most recent scorecard, which can be found here. Satisfaction guarantee was ranked on a yes or no basis. Gexa offers a 60-day satisfaction guarantee.

Online accessibility: 3.3 out of 5

• Online bill pay: 5
• Online chat: 0
• Access to usage alerts & trends: 5

For each of these measures, providers were assessed on a yes or no basis. Gexa offers its customers online bill pay and access to usage alerts, but it does not currently have an online chat.

Business history: 5.0 out of 5

• Years in business: 5
• Better Business Bureau accreditation: 5

Gexa has been in business for 18 years, earning them a five on the Choose Energy scorecard. Meanwhile, Gexa has been Better Business Bureau accredited since 2010 and holds an A+ BBB rating. While the BBB is a paid accreditation, we have included here as a measure of brand awareness in the eyes of the consumer.

(ratings updated 1/26/2021)

Gexa Energy for residential customers

Gexa Energy offers its customers plans that are powered by 100 percent green energy at no additional cost. The company has a variety of low-rate plans designed to meet the changing needs of its customers. And with 18 years of business history and the backing of parent company NextEra, Gexa’s reputation for customer care precedes it.

Gexa Energy for business customers

Gexa Energy provides small and large businesses with strategies and plans to reduce costs, while maintaining reliability of service. With Texas-based customer service, efficiency services, and access to NextEra’s wind and solar investments, Gexa powers businesses of all sizes and needs.

Green energy options with Gexa Energy

Every plan offered through Gexa Energy is 100 percent green. The company buys renewable wind and solar credits to offset the total price of your bill, making it an ideal energy provider for homes and businesses looking to reduce their environmental footprint.

Other Gexa Energy initiatives

The company offers GexaConnects, a service that helps you quickly and easily sign up for high-speed internet, digital TV and home phone service when you move.

Community investment

Gexa is involved in the communities it serves in a number of ways, through its Community Heroes program and donations to Candlelighters, Nora’s Home, Rebuilding Together Houston, Share Your Holidays, Leukemia & Lymphoma Society, and Ronald McDonald House. The Community Heroes programs accepts applications each year from customers on behalf of charitable organizations.

Gexa Energy serves all of the deregulated areas in the state of Texas. Some of these cities include:

• AEP Texas Central: This service area includes Corpus Christi, Laredo, McAllen, and Victoria.
• AEP Texas North: This service area covers cities including Abilene and San Angelo.
• CenterPoint: This service area spans the Houston metropolitan area.
• Oncor:This service area covers Arlington, Dallas–Fort Worth, Irving, Midland, Odessa, Tyler, and Waco.
• Texas-New Mexico Power: This service area includes Dallas–Forth Worth, Houston, and Midland.

 How do I make my Gexa Energy bill payment?

You can pay your bill online or set up automatic payments with a MyGexa account. You can also pay over the phone by calling 713-961-9399.

 How can I contact Gexa Energy?

You can reach customer service by phone at 713-961-9399 or 866-961-9399 or by completing the form on the company’s website.

Where is Gexa Energy located?

Gexa Energy’s corporate headquarters is in Houston.

 What does Gexa Energy do?

Gexa Energy is a retail electric provider (REP) that supplies electricity plans to residences and businesses in the deregulated areas of Texas.

 Can I cancel my Gexa Energy contract?

You can cancel your contract by calling customer service at 713-961-9399 or 866-961-9399. However, if it’s prior to the end of your contract, you’ll be subject to cancellation fees of $150 for a 12-month contract and $295 for 24- or 36-month contracts.

Before making a final decision on your plan, review the Electricity Facts Label. You’ll discover:

• The price per kWh per usage
• The amount of electricity that comes from renewable sources
• What the early termination fees are

Finalizing you set up. When you’re changing suppliers, once you’ve signed up for a plan and it’s been confirmed, Gexa Energy will finish the set-up process for you. The company will complete the switch with your utility or transmission and distribution service provider (TDSP) without any disruption of service.

Learn about your electricity bill. Your monthly bill will list your usage charges from Gexa Energy, along with delivery charges from your utility or TDSP. Your TDSP is also responsible for restoring outages and maintaining the power lines. If there is ever a power outage in your area, contact your local utility company, not Gexa Energy.

At Choose Energy, we’ve simplified the process of comparing Gexa Energy electric rates. Just enter your ZIP code to begin comparing a list of available plans and rates. However, due to charges by your utility company for delivering your electricity, rates can vary depending on your location in the state.

 Shop for the best electric rate for you by entering your ZIP code above.

In addition to its residential customers, Gexa Energy also provides electricity to businesses. Fill out this form or call us at 844-288-0613 to speak with one of our energy experts about building a customized energy plan for your business.

• Headquarters: 20455 State Highway 249, Suite 200, Houston, TX 77070
• Bill pay: Log in to you MyGexa account or call 713-961-9399
• Customer service: 713-961-9399 or 866-961-9399
• Outages: Report to your utility company