Choose Energy score: 4.1 out of 5
Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.
To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.
We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. These categories contain the following items:
- Customer service
- Online accessibility
- Business history
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.
Customer service: 4.0 out of 5
- P2C Complaint score: 3
- Satisfaction Guarantee: 5
In the customer service category, the P2C complaint score is taken from the Public Utility Commission of Texas’ most recent scorecard, which can be found here. Satisfaction guarantee was ranked on a yes or no basis. Gexa offers a 60-day satisfaction guarantee.
Online accessibility: 3.3 out of 5
- Online bill pay: 5
- Online chat: 0
- Access to usage alerts & trends: 5
For each of these measures, providers were assessed on a yes or no basis. Gexa offers its customers online bill pay and access to usage alerts, but it does not currently have an online chat.
Business history: 5.0 out of 5
- Years in business: 5
- Better Business Bureau accreditation: 5
Gexa has been in business for 18 years, earning them a five on the Choose Energy scorecard. Meanwhile, Gexa has been Better Business Bureau accredited since 2010 and holds an A+ BBB rating. While the BBB is a paid accreditation, we have included here as a measure of brand awareness in the eyes of the consumer.
(ratings updated 6/25/2020)