Express Energy

Retail electricity provider in Texas

For business

About Express Energy

Express Energy is a retail electric provider (REP) serving deregulated areas of Texas. Based in Irving, the company focuses on simplicity with its slogan “No Frills. Low Bills.” Express often offers same-day set up, and even their standard plans come with 11 percent renewable energy.

Express Energy electric rates

Customers have a few different electricity rate and plan options when shopping with Express Energy. The company offers both fixed-rate and variable-rate plans, as well as 100 percent renewable energy options.

Because of Texas’ deregulated energy market, Express is not the only REP available to residents. There are many plan and rate options in your area, and you are able to choose from any of them. See a handful of Texas rates below or enter your ZIP code above to shop in your area.

Express Energy rates

Plan Name Plan Length Rate
Express Energy - Flash 12 - with Auto Pay 12 months $0.055 / kWh
Express Energy - Auto Pay Bundled 12 12 months $0.104 / kWh
Express Energy - Freeway 12 12 months $0.151 / kWh

Please note: All rates above are accurate as of 10/20/2020, 9:29:26 AM CDT for ZIP Code 75001. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.

Express Energy reviews

Overall score: 3.8 out of 5

Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.

To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.

We’ve broken down our scoring model into three main categories:

  • Customer service
  • Online accessibility
  • Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

Customer service

  • P2C complaint score: 1
  • Satisfaction guarantee: 5

Express Energy’s 30-day satisfaction guarantee gave the company a boost in customer service, but the category score was lowered by the company’s 1 out of 5 on the Public Utility Commission of Texas’ most recent P2C complaint scorecard.

  • Total customer service score: 3.0

Online accessibility

  • Online bill pay: 5
  • Online chat: 0
  • Access to usage alerts & trends: 5

All three criteria in the online accessibility category are ranked on a yes or no basis. Express Energy does offer online bill pay and usage alerts for its customers, but it does not currently have an online chat option, keeping it from topping the chart in this category.

  • Total online accessibility score: 3.3

Business history

  • Years in business: 5
  • Better Business Bureau accreditation: 5

While the BBB requires companies to pay for accreditation, we chose to use accreditation and BBB rating as a measure of each brand’s trustworthiness and public image. Express Energy scored well here, with both accreditation and an A+ rating.

  • Total business history score: 5

To read more Texas energy provider reviews, see the full reviews guide.

(Review updated 10/6/2020)

Have a question about your electricity service? Contact Express Energy.