Overall score: 3.3 out of 5
Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.
To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.
We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. These categories contain the following items:
- Customer service
- Online accessibility
- Business history
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.
- P2C complaint score: 2
- Satisfaction guarantee: 5
Express Energy’s 30-day satisfaction guarantee gave the company a boost in customer service, but the category score was lowered by the company’s mediocre 2 out of 5 on the Public Utility Commission of Texas’ most recent P2C complaint scorecard.
- Total customer service score: 3.5
- Online bill pay: 5
- Online chat: 0
- Access to usage alerts & trends: 5
All three criteria in the online accessibility category are ranked on a yes or no basis. Express Energy does offer online bill pay and usage alerts for its customers, but it does not currently have an online chat option, keeping it from topping the chart in this category.
- Total online accessibility score: 3.3
- Years in business: 1
- Better Business Bureau accreditation: 5
While the BBB requires companies to pay for accreditation, we chose to use accreditation and BBB rating as a measure of each brand’s trustworthiness and public image. Express Energy scored well here, with both accreditation and an A+ rating. However, Express is a new company with only 3 years of service under its belt, decreasing its overall business history score.
- Total business history score: 3
To read more Texas energy provider reviews, see the full reviews guide.
Have a question about your electricity service? Contact Express Energy.