National Grid Massachusetts

Massachusetts Electric

For business

About National Grid

National Grid is one of the largest utility services in the Northeast with more than 3.3 million electric customers and 3.4 million natural gas customers across its operating area. As one of the largest utilities in Massachusetts, National Grid holds itself to a high standard of customer service, community leadership and technological innovation.

In its own words, the company works “to promote the development and implementation of sustainable, innovative and affordable energy solutions.” National Grid accomplishes its goals by adhering to a strict environmental policy, sponsoring philanthropic events and designing development programs.

Why you should consider a switch to deregulated energy

Massachusetts energy customers can purchase a deregulated energy plan from the Choose Energy marketplace. The deregulated energy system takes the energy market monopoly away from Massachusetts’ utility companies and opens it up to retail suppliers from across the country. Retail suppliers offer residential and business customers competitive rates that the local utilities often can’t beat.

The deregulated energy market also lets customers lock in a rate for the duration of the energy plan’s contract, unlike utility company’s rates that can fluctuate month to month. Paying one rate regardless of national energy price changes can mean big savings on customers’ monthly energy bills. Regardless of whether you choose a deregulated energy plan, your local utility will still deliver safe and reliable power to your home or business.

To find a deregulated energy plan today, enter your ZIP code above.

National Grid customer service information

National Grid offers several ways for residential and business customers to get in contact. Below you’ll find various numbers and links to contact National Grid, whether for emergency situations or general inquiries.

Emergency Information

Gas Emergency Number

  • Call 1-800-233-5325 to report a natural gas emergency.

Power Outage

  • Call 1-800-465-1212 to report a power outage or click here to report/check the status of an outage online.

Outage Map

  • Click here to view a 24/7 outage map.

Text Alerts

  • Stay connected with outage alerts by texting “STORM” to “NGRID” (64743). 

General Information

National Grid Account

  • Click here to login/register for your National Grid account.

Customer Service Number

  • Call 1-800-322-3223 to speak to a customer service representative (Mon-Fri, 7 am – 5 pm).

Claims Report

Tree Trimming

  • Call 1-800-322-3223 to submit a request.

Outage Central

  • Call 1-800-322-3223 to submit a request.


Updated: 4/4/2019