How does Choose Energy make money?
The Choose Energy marketplace is free for you to use. Instead of charging our customers to use our services, we are paid by the providers on our site when you enroll in an energy plan. Because of this, we are able to offer a wide variety of plans and affordable rates from top energy providers in Texas.
Why does Choose Energy run a credit check?
The providers we work with generally require us to run a soft credit check before they will offer service. This allows them to decide if you meet their required credit threshold and determines whether you will need to pay a deposit. Credit checks are a normal part of electricity shopping. We run a soft credit check – the kind that doesn’t affect your score. In addition, we only run it once. We’ll check your score against all of the providers on our marketplace so you can find the best rate and plan to fit your needs. See our deposits guide for more information about the credit check process.
How quickly can I start service?
If you are signing up for a new plan and have a smart meter installed at your home (most Texans do), you could be able to begin service the same day you sign up for your plan. If you are switching from a previous plan, the process of switching could take up to five business days.
What should I do if my power goes out?
Your local utility company is in charge of restoring power in the event of a power outage. If you lose power, you will need to contact your utility, not your provider. To learn more about your utility company, continue scrolling to the utility section or see our full list of utility companies.
How much will I be charged for electricity?
Your monthly electric bill will be determined by your electricity rate and the amount of energy you consume. When signing up for an energy plan, be sure to pay attention to the rate you will be charged, the Electricity Facts Label (EFL), and the terms of your contract. It’s also important to know how to read your electricity bill. For a detailed walkthrough, see our guide to reading your bill.