Frequently asked questions about electricity shopping
How do I move my electric service?
Thankfully, most energy companies are flexible with customers who are moving. In Texas, you can choose to stay with your current provider (if they offer service in your new area) or you can switch to a new provider with no early termination fees. You can shop for a new energy plan up to 90 days before you move – just select your move-in date during sign-up and you’ll be all set. Learn more on our Texas movers page.
How do I switch my electric provider?
Switching energy providers is easier than it may seem. First, you’ll need to find out if your contract has an early termination fee. If it does, you won’t have to pay it if you switch 14 days or fewer before your contract ends. Once you’ve figured that out, enter your ZIP code above. We’ll show you plans in your area and you can choose whichever one you like. Sign up online or over the phone and your work is done. It really is as easy as that. Learn more here.
Will I have to pay a deposit?
It depends. Every energy provider on the market chooses a different credit threshold, below which they will require a deposit. When you shop with us, we’ll let you know if you have to pay a deposit for the provider you choose. If so, we’ll find you some options without a deposit that you can compare with your original choice. Visit our deposits guide to learn more.
Why does Choose Energy run a credit check?
The providers we work with require us to run a credit check before they will offer service. It allows them to decide if they need you to pay a deposit. Credit checks are a normal part of electricity shopping and nothing to be afraid of, especially with Choose Energy. We run a soft credit check – the kind that doesn’t affect your score – and we only run it once. We’ll check your score against all the providers on our site so you can find the best deal. See our deposits guide above for more information about the credit check process.