Choose Energy score: 3.7 out of 5
Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.
To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.
We’ve broken down our scoring model into three main categories:
- Customer service
- Online accessibility
- Business history
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.
Customer service: 1.0 out of 5
- P2C complaint score: 2
- Satisfaction guarantee: 0
In customer service, Discount Power was held back by its lack of a satisfaction guarantee and an average rating on the latest scorecard from the Public Utility Commission of Texas, here. Satisfaction guarantee was ranked five or zero on a yes or no basis.
Online accessibility: 5 out of 5
- Online bill pay: 5
- Online chat: 5
- Access to usage alerts & trends: 5
Discount Power delivered in online accessibility, with online bill pay, online chat, and access to usage alerts all available to its customers.
Business history: 5 out of 5
- Years in business: 5
- Better Business Bureau accreditation: 5
Discount Power is an NRG brand with about 12 years in the deregulated energy business. It also boasts BBB accreditation with an A+ rating, earning it a five for the category. The BBB accreditation is used as a measure of each brand’s reputation and awareness, which is why we’ve included it here.
(Review updated 3/23/2021)