Deregulated energy means you have the freedom to choose the electricity provider and plan that fits your budget, usage, and even sustainable energy goals. However, the sheer number of potential energy providers can make it difficult to narrow your choices. Choose Energy empowers consumers to find the right electricity plan at an affordable rate.
Choose Energy has compiled a scoring model to review top electric providers in Texas and help ensure that Texans can choose the best energy provider for their situation. The Choose Energy review model uses unbiased and quantitative criteria to ensure objective provider scores.
We’ve broken down our scoring model into three main categories:
Customer service
- Public Utilities Commission of Texas (PUCT) complaint score
- Satisfaction guarantee
Online accessibility
- Online bill pay
- Online chat
- Access to usage alerts & trends
Business history
- Years in business
- Better Business Bureau accreditation
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, explore our list of providers below.
4Change Energy
Overall score: 4/5
- Customer service: 2.5/5
- Online accessibility: 5/5
- Business history: 4.5/5
Although it has solid scores for online accessibility and business history, 4Change was affected in the rankings by a low score from the Public Utilities Commission of Texas’ complaint scorecard. However, it boasts BBB accreditation and an A+ BBB rating, as well as a 30-day satisfaction guarantee. To find out the details of 4Change’s score, read the full review here.
Cirro Energy
Overall score: 3.7/5
- Customer service: 2/5
- Online accessibility: 5/5
- Business history: 4/5
Cirro Energy received full marks for its online accessibility features. With 18 years under its belt and a Better Business Bureau accreditation, Cirro Energy scored well in business history. A below-average P2C complaint score and the lack of a satisfaction guarantee lowered the overall score. Read the full review here for a more detailed Cirro Energy breakdown.
Constellation Energy
Overall score: 3.7/5
- Customer service: 1/5
- Online accessibility: 5/5
- Business history: 5/5
Constellation Energy has been in business for 21 years and is accredited by the BBB. This company scored full marks for online accessibility, but an average PUCT complaint score and lack of a satisfaction guarantee impacted its score. To read more about Constellation Energy’s score, read the full review here.
Direct Energy
Overall score: 4/5
- Customer service: 4.5/5
- Online accessibility: 5/5
- Business history: 2.5/5
Direct Energy has been in business for 37 years and offers several useful features for online accessibility. This company’s score suffered from its lack of BBB accreditation. Read the full review here for more information on Direct Energy’s score.
Discount Power
Overall score: 2.5/5
- Customer service: 0/5
- Online accessibility: 5/5
- Business history: 2.5/5
Discount Power’s score is affected by a below-average P2C complaint score. However, this provider’s score was boosted because of helpful online features and a strong history of 12 years in the deregulated energy market. For more details, read the full Discount Power review here.
Express Energy
Overall score: 3.4/5
- Customer service: 2.5/5
- Online accessibility: 3.3/5
- Business history: 4.5/5
Express Energy is over 20 years old and prides itself on its “no-frills” electricity plans. While its customer service is rated a little lower on the scale, its online accessibility is relatively easy and has a high business history score. A more detailed explanation of Express Energy’s scores can be found in the full review here.
Flagship Power
Overall score: 2.1/5
- Customer service: 2.5/5
- Online accessibility: 3.3/5
- Business history: 0.5/5
Founded in 2022, this new company is known for its use of the latest technology and its variety of plan offerings. Flagship Power’s overall score was affected by low ratings across the board. The company is redeemed by its online accessibility as its best feature.
Frontier Utilities
Overall score: 3.8 out of 5
- Customer service: 4/5
- Online accessibility: 5/5
- Business history: 2.5/5
While Frontier had decent scores in online accessibility and business history, customer service pulled the company’s overall score down. It has added a customer satisfaction guarantee but is hurt by a low PUCT complaint score. For more information on Frontier’s category scores, read the full review here.
Gexa Energy
Overall score: 3.7/5
- Customer service: 3.5/5
- Online accessibility: 5/5
- Business history: 2.5/5
Gexa Energy has been in business since 2002 and is BBB-accredited. The company offers its customers online bill pay and usage alerts and a 60-day satisfaction guarantee. For a more detailed look at Gexa’s score breakdown, read the full review here.
Payless Power
Overall score: 3.8/5
- Customer service: 3/5
- Online accessibility: 3.3/5
- Business history: 5/5
Payless Power has been in business for 18 years and holds an A+ BBB rating. Its PUCT complaint score was below average, and its score was also negatively impacted by its lack of an online chat feature. Read the review here for a full breakdown of Payless Power’s score.
Pulse Power
Overall score: 1.4/5
- Customer service: 0.5/5
- Online accessibility: 3.3/5
- Business history: 0.5/5
Pulse Power is a young retail electric provider that has only been operating in Texas for just over five years. That gave it a low score in the business history category, and the lack of an online chat feature also reduced its score. For more information on Pulse Power’s score, read the full review here.
Reliant Energy
Overall score: 3.3/5
- Customer service: 2.5/5
- Online accessibility: 5/5
- Business history: 2.5/5
Reliant Energy’s score benefited from a good P2C score and online features, but the lack of a satisfaction guarantee lowered the overall score. For a detailed breakdown of Reliant Energy, read the full review here.
TriEagle Energy
Overall score: 4.7/5
- Customer service: 4/5
- Online accessibility: 5/5
- Business history: 5/5
TriEagle Energy scored well in business history and online accessibility, but its overall rating suffered a little bit from a lower PUCT complaint score. This company has operated in Texas for 16 years and holds an A+ BBB rating. Read the full review here for a more extensive explanation of TriEagle Energy’s score.
TXU Energy
Overall score: 5/5
- Customer service: 5/5
- Online accessibility: 5/5
- Business history: 5/5
TXU Energy is one of the oldest energy providers in the Texas deregulated market, operating for the past 103 years. This company has a good customer service record on the PUCT complaint scorecard and achieved an A+ BBB rating. For a full breakdown of TXU Energy’s score, read the full review here.