Energy provider reviews

For business

Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.

To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.

We’ve broken down our scoring model into three main categories:

Customer service

  • Public Utilities Commission of Texas complaint score
  • Satisfaction guarantee

Online accessibility

  • Online bill pay
  • Online chat
  • Access to usage alerts & trends

Business history

  • Years in business
  • Better Business Bureau accreditation

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our list of providers below.

4Change Energy

Overall score: 3.8 out of 5

  • Customer service: 3.0
  • Online accessibility: 3.3
  • Business history: 5.0

With solid scores for online accessibility and business history, 4Change was affected in the rankings by a low score from the Public Utilities Commission of Texas’ complaint scorecard. However, it boasts BBB accreditation and an A+ BBB rating as well as a 30-day satisfaction guarantee. To see the details of 4Change’s score, see the full review here.

Chariot Energy

Overall score: 3.3 out of 5

  • Customer service: 2.5
  • Online accessibility: 5.0
  • Business history: 2.5

Top scores for online accessibility helped Chariot Energy in the ratings, and it also has a great record on the Public Utilities Commission of Texas’ complaint scorecard. However, Chariot’s lack of BBB accreditation pulls its overall rating down. To see the details of Chariot’s score, see the full review here.

Cirro Energy

Overall score: 3.8 out of 5

  • Customer service: 1.5 out of 5
  • Online accessibility: 5.0 out of 5
  • Business history: 5.0 out of 5

Cirro Energy received full marks for its online accessibility features. Additionally, with 18 years under its belt and a Better Business Bureau accreditation, this provider scored well in business history. The overall score for Cirro Energy was brought down by an average P2C complaint score, as well as its lack of a satisfaction guarantee. To see a more detailed breakdown of Cirro Energy, read the full review here.

Constellation Energy

Overall score: 3.8 out of 5

  • Customer service: 1.5
  • Online accessibility: 5.0
  • Business history: 5.0

Constellation Energy has been in business for 21 years and is accredited by the BBB. This company scored full marks for online accessibility, but its score was significantly impacted by an average PUCT complaint score and lack of a satisfaction guarantee. To read more about Constellation Energy’s score, see the full review here.

Direct Energy

Overall score: 4.0 out of 5

  • Customer service: 4.5
  • Online accessibility: 5.0
  • Business history: 2.5

Direct Energy has been in business for 35 years and offers several useful features in terms of online accessibility. This company’s score suffered by its lack of BBB accreditation, but that was offset in part by a good PUCT complaint score. For more information on Direct Energy’s score, read the full review here.

Discount Power

Overall score: 3.8 out of 5

  • Customer service: 1.5 out of 5
  • Online accessibility: 5.0 out of 5
  • Business history: 5.0 out of 5

Discount Power ended up in the middle of the pack due to an average P2C complaint score and not having a satisfaction guarantee. However, this provider’s score was boosted because of helpful online features and its 12 years in the deregulated energy market. For more details, read the full Discount Power review here.

Express Energy

Overall score: 3.8 out of 5

  • Customer service: 3.0
  • Online accessibility: 3.3
  • Business history: 5.0

Express Energy scored threes or better in every category on this ranking, with pros and cons in its two lower marks. In customer service, a low PUCT complaint score balanced out a satisfaction guarantee, while the lack of online chat contributed to a shortfall in online accessibility. A more detailed explanation of Express Energy’s scores can be found in the full review, here.

First Choice Power

Overall score: 2.8 out of 5

  • Customer service: 1.0
  • Online accessibility: 5.0
  • Business history: 2.5

First Choice Power is one of the oldest companies in the deregulated market with over 70 years of experience, but the lack of a BBB accreditation pulled its business history score down. The company is topnotch for online accessibility but lacks a satisfaction guarantee. For a more detailed look at the score breakdown for First Choice Power, please see the full review here.

Frontier Utilities

Overall score: 2.4 out of 5

  • Customer service: 0.5
  • Online accessibility: 3.3
  • Business history: 3.5

While Frontier had decent scores in online accessibility and business history, customer service was what pulled the company’s overall score down. Its lack of a satisfaction guarantee combined with a low PUCT complaint score left it with a 0.5 score in that category. For more information on Frontier’s category scores, please see the full review here.

Gexa Energy

Overall score: 4.1 out of 5

  • Customer service: 4.0
  • Online accessibility: 3.3
  • Business history: 5.0

Gexa Energy has been in business since 2002 and is BBB-accredited. The company offers its customers online bill pay and usage alerts, as well as a 60-day satisfaction guarantee. For a more detailed look at Gexa’s score breakdown, please see the full review here.

Green Mountain Energy

Overall score: 4.3 out of 5

  • Customer service: 2.0 out of 5
  • Online accessibility: 5.0 out of 5
  • Business history: 5.0 out of 5

Green Mountain Energy’s overall score greatly benefited from its A+ BBB rating and online features, such as bill pay and online chat function. Similarly, Green Mountain Energy stands out with a higher P2C complaint score. Because this provider does not offer a satisfaction guarantee, it’s score was negatively impacted. Click here for the full Green Mountain Energy review.

Just Energy

Overall score: 2.1 out of 5

  • Customer service: 0.5
  • Online accessibility: 3.3
  • Business history: 2.5

Just Energy has been operating in Texas since the state deregulated energy in 2002. The company’s score was dragged down by a low PUCT complaint score and because it doesn’t have an online chat feature. It also does not have Better Business Bureau accreditation. For more information on Just Energy’s score, read the full review here.

Payless Power

Overall score: 3.3 out of 5

  • Customer service: 1.5
  • Online accessibility: 3.3
  • Business history: 5.0

Payless Power has been in business for 15 years and holds an A+ BBB rating. However, this company’s score was negatively impacted by its lack of a satisfaction guarantee and an online chat feature. Further, its PUCT complaint score was average. For a full breakdown of Payless Power’s score, read the review here.

Pulse Power

Overall score: 1.6 out of 5

  • Customer service: 0.5
  • Online accessibility: 3.3
  • Business history: 1.0

Pulse Power is a young retail electric provider, operating in Texas for only two years. That gave it a low score in the business history category. Other factors driving its score are lack of an online chat feature and the absence of a satisfaction guarantee. For more information on Pulse Power’s score, read the full review here.

Reliant Energy

Overall score: 4.2 out of 5

  • Customer service: 2.5 out of 5
  • Online accessibility: 5.0 out of 5
  • Business history: 5.0 out of 5

Reliant Energy’s score benefited from a perfect P2C score, online features, and A+ rating with the Better Business Bureau. However, this provider’s score took a hit because it does not have a satisfaction guarantee. For a detailed breakdown of Reliant Energy, read the full review here.

TriEagle Energy

Overall score: 3.7 out of 5

  • Customer service: 1.0
  • Online accessibility: 5.0
  • Business history: 5.0

TriEagle Energy scored well in business history and online accessibility, but its overall rating suffered from a lower PUCT complaint score. This company has operated in Texas for 16 years and holds an A+ BBB rating. For a more extensive explanation of TriEagle Energy’s score, see the full review here.

TXU Energy

Overall score: 5.0 out of 5

  • Customer service: 5.0
  • Online accessibility: 5.0
  • Business history: 5.0

TXU Energy is one of the oldest energy providers in the Texas deregulated market, operating for the past 103 years. This company holds an outstanding customer service record on the PUCT complaint scorecard and has achieved an A+ BBB rating. For a full breakdown of TXU Energy’s score, see the full review here.

(ratings updated June 25, 2020)