Just Energy

Electricity and natural gas supplier

About Just Energy

The Just Energy Group supplies electricity and natural gas to over one million residents and businesses across the United States, Canada, Germany, and Japan.

With subsidiaries Tara EnergyCommerce Energy, and Amigo Energy, variable and fixed rate options along with green energy and free nighttime electricity options, Just Energy offers its customers a lot to choose from.

Think Just Energy is the company for you? Enter your ZIP code above to see what’s available in your area.

Why choose Just Energy?

  • Usage alerts
  • Online and mobile bill pay
  • Customer incentives
  • Home services
  • Green energy options

Sign up for an electricity rate with Choose Energy

Choose Energy’s 24/7 marketplace makes it easy to compare Just Energy with other top retail electricity providers. Enter your ZIP code to see the plans offered in your area and find the one that fits your needs, whether with Just Energy or another of our trusted partners.

  1. Enter your ZIP code above to see the low rates available in your area today.
  2. Choose and plan and sign up. If you need help picking, give one of our energy experts a call. Otherwise, a new energy plan is just a few clicks away.
  3. Enjoy your new plan. Your new provider will coordinate with your utility company. Your work is done!

Just Energy reviews

Overall score: 2.1 out of 5

Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.

To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.

We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. These categories contain the following items:

  • Customer service
  • Online accessibility
  • Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

Customer service

  • P2C Complaint score: 1
  • Satisfaction Guarantee: 0

The customer service score is made up of a satisfaction guarantee and the P2C complaint score from the Public Utility Commission of Texas scorecard, here. A low complaint score and the lack of a satisfaction guarantee combine to hurt Just Energy in this category.

  • Total customer service score: 0.5

Online accessibility

  • Online bill pay: 5
  • Online chat: 0
  • Access to usage alerts & trends: 5

The online accessibility factors were assessed on a yes or no basis. Just Energy offers customers both online bill pay and usage alerts, but does not have an online chat feature, lowering its overall category score.

  • Total online accessibility score: 3.3

Business history

  • Years in business: 5
  • Better Business Bureau accreditation: 0

Just Energy has a lengthy track record in the deregulated energy business, earning the company a 5 for years in business. However, the company faltered under Better Business accreditation, which it lacks. The BBB is a paid accreditation but we have included it here as a measure of trustworthiness and brand awareness.

  • Total business history score: 2.5

To read more Texas energy provider reviews, see the full reviews guide.

Frequently Asked Questions

How soon can I set up service? A: Once your order has been confirmed through the Choose Energy marketplace, Just Energy will work with your local utility, or TDSP, to set up service. If a hold has been placed on your enrollment, Just Energy may require more information from you.
Will I have to pay a deposit or pass a credit check? A: Many retail energy providers require credit checks or deposits for their electricity service. When you select a plan, we’ll let you know if you’ll be required to pay a deposit. To learn more about credit checks or no deposit options, please click here.
My power went out – what do I do? A: If your power goes out or you are experiencing any problems with your electrical equipment (i.e. power lines, meter, etc.), contact your local utility directly. Find your utility’s contact information here.

Have other questions about your electricity service? Contact Just Energy.

  • To contact Just Energy customer service, fill out this form or call 1-833-757-1615.
  • To log in to your Just Energy account, click here.