Choose Energy score: 3.8 out of 5
Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.
To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.
We’ve broken down our scoring model into three main categories:
- Customer service
- Online accessibility
- Business history
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.
Customer service: 4.0 out of 5
- P2C Complaint score: 3
- Satisfaction Guarantee: 5
The customer service score is made up of a satisfaction guarantee and the P2C complaint score from the Public Utility Commission of Texas scorecard, here. The satisfaction guarantee score mitigates the complaint score in this category.
Online accessibility: 5.0 out of 5
- Online bill pay: 5
- Online chat: 5
- Access to usage alerts & trends: 5
The online accessibility factors were assessed on a yes or no basis. Just Energy offers customers online bill pay, online chat, and usage alerts, giving it top marks.
Business history: 2.5 out of 5
- Years in business: 5
- Better Business Bureau accreditation: 0
Just Energy has a lengthy track record in the deregulated energy business, earning the company a 5 for years in business. However, the company faltered under Better Business accreditation, which it lacks. The BBB is a paid accreditation but we have included it here as a measure of trustworthiness and brand awareness.
(Review updated 1/26/21)