Frontier Utilities

Electricity and natural gas supplier

About Frontier Utilities

Frontier Utilities has provided electricity to Texas homes and businesses since 2008. Committed to offering consumers a wealth of choices, they offer variable-rate plans, prepaid plans, and fixed-rate plans ranging in length from three to 24 months. They also offer green energy plans sources from 100 percent renewable energy.

To see today’s plans and offers from Frontier Utilities, enter your ZIP code above.

Why choose Frontier Utilities?

  • Online & mobile bill pay
  • Weekly usage reports
  • Referral rewards program
  • BBB Accredited
  • Free A/C tune-up
  • Mobile app

Frontier Utilities reviews

Overall score: 2.4 out of 5

Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.

To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.

We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. These categories contain the following items:

  • Customer service
  • Online accessibility
  • Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

Customer service

  • P2C complaint score: 1
  • Satisfaction guarantee: 0

Frontier was hurt in the customer service category by its lack of satisfaction guarantee and low P2C complaint score. The P2C score is pulled from the Public Utility Commission of Texas’ most recent scorecard, found here. These two factors combined for a low overall customer service score.

  • Total customer service score: 0.5

Online accessibility

  • Online bill pay: 5
  • Online chat: 0
  • Access to usage alerts & trends: 5

The online accessibility category was ranked on a yes or no basis for all three criteria. Frontier offers online bill pay and usage alerts, but missed the mark on online chat, averaging out its overall online accessibility score.

  • Total online accessibility score: 3.3

Business history

  • Years in business: 5
  • Better Business Bureau accreditation: 2

Frontier has been in business for over ten years, landing it a top score of 5 in that area. It is also BBB accredited, but it is does not hold a BBB ranking which kept the Better Business Bureau score lower. The BBB is a paid accreditation, but we have included it in this ranking as a measure of brand awareness and public image.

  • Total business history score: 3.5

To read more Texas energy provider reviews, see the full reviews guide.

Sign up for a Frontier Utilities electricity rate

Signing up for a Frontier Utilities electricity plan is easy with Choose Energy’s 24/7 online marketplace. Compare today’s rates from Frontier Utilities with other top retail electric providers in Texas and choose what works best for you.

  1. Enter your ZIP code to see rates in your area.
  2. Choose a plan. Sign up online or over the phone in a few minutes.
  3. Your work is done! Your new provider will handle set-up for you.

Ready to get started? Enter your ZIP code at the top of this page to see available plans in your area.

Frequently Asked Questions

Q: How soon can I set up service? A: Once your order has been confirmed through the Choose Energy marketplace, Frontier Utilities will work with your local utility, or TDSP, to set up service. If a hold has been placed on your enrollment, Frontier Utilities may require more information from you.
Q: Will I have to pay a deposit or pass a credit check? A: Many retail energy providers require credit checks or deposits for their electricity service. When you select a plan, we’ll let you know if you’ll be required to pay a deposit. To learn more about credit checks or no deposit options, please click here.
Q: My power went out – what do I do? A: If your power goes out or you are experiencing any problems with your electrical equipment (i.e. power lines, meter, etc.), contact your local utility directly. Find your utility’s contact information here.

Have questions about your electricity service? Contact Frontier Utilities.