Retail electricity and natural gas provider
Frontier Utilities has provided electricity to homes and businesses in Texas, New Jersey, Ohio, and Pennsylvania since 2008. Committed to offering consumers a wealth of choices, they offer variable-rate plans, prepaid plans, and fixed-rate energy plans ranging in length from three to 24 months. They also offer green energy plans sourced from 100 percent renewable energy.
To see today’s plans and offers from Frontier Utilities, enter your ZIP code above.
Below are some of the most popular plans from Frontier Utilities that you may see in the Choose Energy marketplace. Not all plans are available in all areas, but this will give you an idea of what to expect. Enter your ZIP code above to see an updated list for your area.
Customers on this plan get the best value when they use between 1,000 and 1,500 kilowatt hours (kWh) per month, earning them a $75 bill credit.
On this plan, customers received a fixed rate for 12 months plus a $75 bill credit for using less than 1,001 kWh per month.
For customers who use a lot of energy each month, the Frontier Max 12 offers some bill help. Earn a $100 bill credit for every month you use between 2,000 and 2,500 kWh.
This plan charges a base fee of $58 per month in exchange for free usage up to 500 kWh. Above 500 kWh a standard energy rate applies, making this plan best for low usage customers.
With a Light Saver plan, customers can lock in price stability for two years so they can rest assured their energy rate will stay constant.
Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.
To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.
We’ve broken down our scoring model into three main categories:
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.
Frontier was hurt in the customer service category by its lack of satisfaction guarantee and low P2C complaint score. The P2C score is pulled from the Public Utility Commission of Texas’ most recent scorecard, found here. These two factors combined for a low overall customer service score.
The online accessibility category was ranked on a yes or no basis for all three criteria. Frontier offers online bill pay and usage alerts, but missed the mark on online chat, averaging out its overall online accessibility score.
Frontier has been in business for over ten years, landing it a top score of 5 in that area. It is also BBB accredited, but it is does not hold a BBB ranking which kept the Better Business Bureau score lower. The BBB is a paid accreditation, but we have included it in this ranking as a measure of brand awareness and public image.
(ratings updated 6/25/2020)
Frontier focuses on cheap electricity plans for Texas residents. The company strives to keep its operating costs low in order to offer lower rates to customers. Frontier offers fixed and variable plans as well as pay-as-you-go or prepaid plans.
Many of Frontier Utilities’ energy plans come with a six percent renewable energy component, while the company’s Friends & Family 12+ plan offers customers a 100 percent renewable option at a fixed rate.
Frontier’s CoolSaverSM A/C Tune-up program allows customers in the CenterPoint Energy and TNMP service areas to receive an HVAC inspection to get ready for summer months. This service is available to all qualifying customers at no charge.
If you have a variable (also called a month-to-month) electricity plan, you can usually switch providers at any time with no early termination fee. Just enter your ZIP code and choose a new plan. Your new provider will coordinate the switch, so you don’t have to cancel your previous service and shouldn’t experience any power interruptions.
If you have a fixed rate plan, there is likely an early termination fee. You can avoid this by switching at the end of your contract, up to 14 days before it ends. For more information about the process, see our guide to switching providers.
When you’re moving, you likely already have a lot on your plate. Luckily, moving your service (or switching to a different provider) is easy. You can shop for a new plan up to 90 days before you move and will not be charged an early termination fee. Most homes have smart meters which means your service can be activated remotely. For more details, see our movers page.
There are many types of energy plans, but the two most popular are fixed and variable rate plans. A fixed rate energy plan sets your electricity rate in your contract. This rate does not change for the duration of your plan. A variable rate plan is tied to the electricity market and fluctuates with supply and demand, so the price you pay will change. Which one you choose will depend on the rate structure that fits your needs best. For a full breakdown of rate structures and plan types, our energy buying guide can help.
Almost all of the providers we work with run credit checks to make sure they are able to offer you a wide variety of plans and rates. Some also require deposits, though it depends on your credit level. If you would like to avoid a credit check or a deposit, a prepaid electricity plan may be an option. To learn about these options, please see our deposits page.
Updated: 6/15/2020