Frontier Utilities Rates and Plans

Frontier Utilities has provided electricity to homes and businesses in Texas, New Jersey, Ohio, and Pennsylvania since 2008. Committed to offering consumers a wealth of choices, they offer variable-rate plans, prepaid plans, and fixed-rate energy plans ranging in length from three to 24 months. They also offer green energy plans sourced from 100 percent renewable energy.

Frontier also provides customers with a guarantee that allows them to switch plans within 30 days of their service start date without a fee.

To see today’s plans and offers from Frontier Utilities, enter your ZIP code above.

Below are some of the most popular plans from Frontier Utilities that you may see in the Choose Energy marketplace. Not all plans are available in all areas, but this will give you an idea of what to expect. Enter your ZIP code above to see an updated list for your area.

• Best Value 12: Customers on this plan get the best value when they use between 1,000 and 1,500 kilowatt hours (kWh) per month, earning them a $75 bill credit.
• Beat the Heat 12: On this plan, customers received a fixed rate for 12 months plus a $75 bill credit for using less than 1,001 kWh per month.
• Frontier Max 12: For customers who use a lot of energy each month, the Frontier Max 12 offers some bill help. Earn a $100 bill credit for every month you use between 2,000 and 2,500 kWh.
• Simple Power 12: This plan charges a base fee of $58 per month in exchange for free usage up to 500 kWh. Above 500 kWh a standard energy rate applies, making this plan best for low usage customers.
• Light Saver 24+: With a Light Saver plan, customers can lock in price stability for two years so they can rest assured their energy rate will stay constant.

Choose Energy score: 2.9 out of 5

Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.

To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.

We’ve broken down our scoring model into three main categories:

• Customer service
• Online accessibility
• Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

 Customer service: 0.5 out of 5

• P2C complaint score: 1
• Satisfaction guarantee: 0

Frontier was hurt in the customer service category by its lack of satisfaction guarantee and low P2C complaint score. The P2C score is pulled from the Public Utility Commission of Texas’ most recent scorecard, found here. These two factors combined for a low overall customer service score.

Online accessibility: 3.3 out of 5

• Online bill pay: 5
• Online chat: 0
• Access to usage alerts & trends: 5

The online accessibility category was ranked on a yes or no basis for all three criteria. Frontier offers online bill pay and usage alerts, but missed the mark on online chat, averaging out its overall online accessibility score.

Business history: 5 out of 5

• Years in business: 5
• Better Business Bureau accreditation: 5

Frontier has been in business for over ten years, landing it a top score of 5 in that area. It is also BBB accredited, with an A+ score. The BBB is a paid accreditation, but we have included it in this ranking as a measure of brand awareness and public image.

(Review updated 1/26/2021)

Frontier Utilities for home

Frontier focuses on cheap electricity plans for Texas residents. The company strives to keep its operating costs low in order to offer lower rates to customers. Frontier offers fixed and variable plans as well as pay-as-you-go or prepaid plans.

Green energy with Frontier Utilities

Many of Frontier Utilities’ energy plans come with a six percent renewable energy component, while the company’s Friends & Family 12+ plan offers customers a 100 percent renewable option at a fixed rate.

CoolSaver^SM Program

Frontier’s CoolSaver^SM A/C Tune-up program allows customers in the CenterPoint Energy and TNMP service areas to receive an HVAC inspection to get ready for summer months. This service is available to all qualifying customers at no charge.

• AEP Texas Central
  • This service area includes the cities of Corpus Christi, McAllen, Harlingen, and Laredo.
• AEP Texas North
  • This service area spans areas of northern Texas including Abilene, San Angelo, and Vernon.
• CenterPoint Energy
  • The CenterPoint service area includes two million residences and businesses in the Houston metropolitan area.
• Oncor Electric Delivery
  • Oncor operates one of Texas’ biggest service areas, including Dallas, Plano, Paris, and other communities across the state.
• Texas-New Mexico Power
  • This service area includes communities in Houston, Dallas–Fort Worth, and Midland.
• New Jersey
• Ohio
• Pennsylvania

How do I switch electric providers?

If you have a variable (also called a month-to-month) electricity plan, you can usually switch providers at any time with no early termination fee. Just enter your ZIP code and choose a new plan. Your new provider will coordinate the switch, so you don’t have to cancel your previous service and shouldn’t experience any power interruptions.

If you have a fixed rate plan, there is likely an early termination fee. You can avoid this by switching at the end of your contract, up to 14 days before it ends. For more information about the process, see our guide to switching providers.

How do I move my electricity service?

When you’re moving, you likely already have a lot on your plate. Luckily, moving your service (or switching to a different provider) is easy. You can shop for a new plan up to 90 days before you move and will not be charged an early termination fee. Most homes have smart meters which means your service can be activated remotely. For more details, see our movers page.

How do I choose an energy plan?

There are many types of energy plans, but the two most popular are fixed and variable rate plans. A fixed rate energy plan sets your electricity rate in your contract. This rate does not change for the duration of your plan. A variable rate plan is tied to the electricity market and fluctuates with supply and demand, so the price you pay will change. Which one you choose will depend on the rate structure that fits your needs best. For a full breakdown of rate structures and plan types, our energy buying guide can help.

Will I need to pay a deposit? What about credit checks?

Almost all of the providers we work with run credit checks to make sure they are able to offer you a wide variety of plans and rates. Some also require deposits, though it depends on your credit level. If you would like to avoid a credit check or a deposit, a prepaid electricity plan may be an option. To learn about these options, please see our deposits page.

• Headquarters: Houston, Texas
• Bill pay: Log in to your Frontier Utilities account here
• Customer service: Call 1-866-926-8192 or email care@frontierutilities.com
• Outages: Contact your utility company

Updated: 6/15/2020