Choose Energy score: 2.4 out of 5
Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.
To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.
We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. These categories contain the following items:
- Customer service
- Online accessibility
- Business history
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.
Customer service: 0.5 out of 5
- P2C complaint score: 1
- Satisfaction guarantee: 0
Frontier was hurt in the customer service category by its lack of satisfaction guarantee and low P2C complaint score. The P2C score is pulled from the Public Utility Commission of Texas’ most recent scorecard, found here. These two factors combined for a low overall customer service score.
Online accessibility: 3.3 out of 5
- Online bill pay: 5
- Online chat: 0
- Access to usage alerts & trends: 5
The online accessibility category was ranked on a yes or no basis for all three criteria. Frontier offers online bill pay and usage alerts, but missed the mark on online chat, averaging out its overall online accessibility score.
Business history: 3.5 out of 5
- Years in business: 5
- Better Business Bureau accreditation: 2
Frontier has been in business for over ten years, landing it a top score of 5 in that area. It is also BBB accredited, but it is does not hold a BBB ranking which kept the Better Business Bureau score lower. The BBB is a paid accreditation, but we have included it in this ranking as a measure of brand awareness and public image.
(ratings updated 6/25/2020)