Frontier Utilities rates, plans, and reviews

Several states have deregulated energy markets, including Texas, Ohio, Pennsylvania, New Jersey, New York, Illinois, and more. In deregulated regions, consumers have the power to choose their electricity provider from several options in their area.

Texas deregulated its energy market in 2002. Before then, residents and businesses were limited to receiving their energy from the local utility company. Now that the market is deregulated, retail electricity providers (REPs) compete for your business by offering lower energy rates and a wider variety of plan options.

Frontier Utilities plans come with terms of 12 or 24 months, along with a month-to-month plan option. Most are fixed-rate plans. The one-year plans have an early termination fee of $150, while for the two-year plans, it’s $175. Most Frontier Utilities plans are powered by 17.1% renewable energy sources. Enter your ZIP code for an updated list of Frontier Utilities plans in your area.

As you’re checking on your electricity options, review our guides on how to reduce your electric bills and on plans that do not require a deposit.

• Best Value 12: This 12-month fixed-rate plan includes a $75 bill credit for every month your usage is between 1,000 and 1,500 kilowatt-hours (kWh). We recommend this plan for medium-usage customers who will qualify for the monthly usage credit. For customers who use less than 1,000 kWh or more than 1,500 kWh a month, we do not recommend the Best Value 12.
• Beat the Heat 12: This plan offers a low fixed rate for 12 months, along with a $75 bill credit when your monthly usage exceeds 1,000 kWh. We do not recommend Beat the Heat 12 if you use less than 500 kWh a month since you won’t benefit from the bill credit. However, if you consistently use at least 1,000 kWh a month, we think this plan could be a great fit!
• Frontier Max 12: Great for homes that use a lot of electricity, with this plan, you’ll receive a $100 monthly bill credit when your usage is between 2,000 and 2,500 kWh. The bill credit does not apply when monthly usage falls below 2,000 kWh, so we do not recommend the Frontier Max 12 if you live in an apartment or small home.
• Light Saver 12+: This simple and straightforward plan gives you the stability of being charged the same low rate for the duration of your 12-month contract. Because there are no bill credits tied to certain monthly usage, we feel confident recommending this 12-month plan to all customers.
• Simple Power 12: Great for low usage customers, this plan charges a flat $53 fee for usage up to 500 kWh. Beyond that usage level, standard rates apply. This means customers who use more than 500 kWh a month will be charged the $53 base charge plus $.176 per kWh. We recommend this plan if you regularly use 500 kWh or less a month.
• Stay Cozy 12: This 12-month contract offers a fixed rate to customers and a $40 monthly bill credit if usage is between 1,900 and 2,400 kWh. This is a higher-than average usage, so we only recommend this plans to customers who regularly fall in this usage threshold. Small- and medium-usage customers are not advised to sign up for the Stay Cozy 12 plan.
• Super Value 12: Available in all utility areas across Texas, this is a 12-month fixed-rate plan that offers a $100 bill credit if monthly usage is between 1,000 and 2,000 kWh. We recommend this plan to customers who typically use between 1,000 and 2,000 kWh each month because they’ll qualify for the bill credit. The plan can only be purchased over the phone, so give us a call if you’re interested in purchasing.

Choose Energy score: 3.8 out of 5

Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.

To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.

We’ve broken down our scoring model into three main categories:

• Customer service
• Online accessibility
• Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

 Customer service: 3 out of 5

• P2C complaint score: 1
• Satisfaction guarantee: 5

Frontier’s score was hurt by a low P2C complaint score. The P2C score is pulled from the Public Utility Commission of Texas’ most recent scorecard, found here.

Online accessibility: 3.3 out of 5

• Online bill pay: 5
• Online chat: 0
• Access to usage alerts & trends: 5

The online accessibility category was ranked on a yes or no basis for all three criteria. Frontier offers online bill pay and usage alerts, but missed the mark on online chat, averaging out its overall online accessibility score.

Business history: 5 out of 5

• Years in business: 5
• Better Business Bureau accreditation: 5

Frontier has been in business for over ten years, landing it a top score of 5 in that area. It is also BBB accredited, with an A+ score. The BBB is a paid accreditation, but we have included it in this ranking as a measure of brand awareness and public image.

(Review updated 1/26/2021)

Frontier Utilities offers a variety of plan types, contract lengths, and renewable energy options for consumers. The company strives to offer reliable service and affordable rates. If you are interested in choosing a Frontier Utilities energy plan, enter your ZIP code above to see electric plans in your area. You can also compare Frontier Utilities plans to other providers near you.

Frontier Utilities provides new customers with a guarantee that allows them to switch plans within 60 days of their service start date without a fee.

Frontier Utilities for residential customers

Frontier Utilities offers residential customers a range of choices, with low rates, bill credits, and plans designed for both low and high usage homes. Frontier Utilities plans include fixed-rate and variable-rate options.

Frontier Utilities for business customers

Frontier Utilities also offers energy services for small and large businesses in deregulated areas. The company provides customized business energy plans based on size, industry, and energy needs.

Green energy options with Frontier Utilities

Most Frontiers Utilities plans include 17.1 percent green energy in the mix. For these plans, the company purchases renewable energy credits to offset your usage. With the Friends & Family 12+ plan, customers receive electricity powered 100 percent by renewable sources.

Other Frontier Utilities initiatives

Frontier Utilities customers who are in the CenterPoint Energy or Texas-New Mexico Power regions may be able to receive a complimentary CoolSaver A/C Tune-up.

Frontier Utilities takes an active role in the community. Among the organizations the company has worked with are Habitat for Humanity; Workshop Houston, which provides youth with creative, technical and educational resources; Kicks 4 Kids, which provides underprivileged children with tickets to Houston Dynamo or Houston Dash soccer games; Susan G. Komen for the Cure; Boy Scouts of American; and the Hermann Park Conservancy.

Many Frontier Utilities plans will require a deposit to begin service. Customers with a high credit score may be exempt from paying a deposit. For customers with a low credit score or who wish to bypass paying a deposit, a prepaid energy plan could offer a solution. Enter your ZIP code above to check prepaid and no deposit energy plans in your area.

If you are moving to a new home, you can easily transfer your Frontier Utilities plan so that it moves with you. Simply contact Frontier Utilities to let the company know about your upcoming move. Most Texas homes have smart meters installed, so transferring service should not require a technician visit. 

Moving into a new home also means you could switch to a different Frontier Utilities plan or a new provider. While fixed-rate plans have early termination fees, you can bypass those fees if you move to a new address. Enter your new ZIP code above to check current rates in your area.

Consumers renting an apartment or home can benefit from Frontier Utilities electric plans. Whether you are renting month-to-month or long-term, Frontier Utilities offers a range of contract lengths and variable-rate plans without contract requirements, so your energy needs are covered. Enter your rental ZIP code above to learn more about the available rates and plans in your area.

Choose Energy strives to simplify the energy-buying process. With the Choose Energy marketplace, you can shop and compare different energy companies, plans, and rates in one place at no cost to you. 

To begin, enter your ZIP code. Based on your location, Choose Energy will show you available rates and plans in your area. Filter for specific electric companies, contract lengths, green energy options, and more to find the right plan for your home or business. Once you’ve made your decision, Choose Energy will walk you through a quick and easy sign-up process. After that, your new energy provider will handle the setup without any disruption to your current service.

Most Frontier Utilities plans are either fixed-rate or variable-rate. Fixed-rate plans offer security and stability with a contract. You will pay a single rate for every kWh of electricity you use. This means you will be protected from fluctuations in the energy market. If you decide to end your contract early, you will likely face paying an early termination fee.

Under a variable-rate plan, the rate you pay for electricity will change based on variations in the wholesale price of energy. You might be able to take advantage of market lows, but when demand spikes – as it normally does in Texas during the summer – your rate will also go up. Variable-rate plans do not require you to sign a contract, so you can switch to a new plan at any point.

Frontier Utilities provides service across many Texas regions. Among these are:

• AEP Texas Central: This service area includes the cities of Corpus Christi, Laredo, McAllen and Victoria.
• AEP Texas North: This service area spans the areas of Abilene and San Angelo.
• CenterPoint: The CenterPoint service area includes two million residences and business in the Houston metropolitan area.
• Oncor: Oncor operates one of Texas’ biggest service areas, including Arlington, Dallas–Fort Worth, Irving, Midland, Odessa, Tyler and Waco.
• Texas-New Mexico Power: This service area includes communities in Dallas–Forth Worth, Houston and Midland.

Frontier Utilities offers several fixed-rate energy plans, which lock you into a single rate during the length of your contract. Contracts last between 12 and 24 months, on average. If you end your contract early, you’ll be charged a cancellation fee. With Frontier Utilities, the early termination fees for one-year plans are $150. Forty two-year plans, the cancellation fee is $175. 

Choose Energy is here to help you compare Frontier Utilities electric rates. Enter your ZIP code and our marketplace will show you a list of available energy plans and rates in your area. These rates may be different than what is charged in other areas of the state due to the different rates the utility companies charge for delivering your electricity.

 To begin exploring accurate electric rates in your area, enter your ZIP code in the box above.

Frontier Utilities also offers electricity plans for businesses of all sizes. Choose Energy can help you build a customized plan with low electric rates in your area. Call to speak to an energy expert or fill out this form to begin customizing an energy plan for your business. 

How do I make my Frontier Utilities bill payment?

To make it easy for customers to pay their bills, Frontier Utilities offers five payment methods.

• Online
• In person: Select Ace Cash Express, MoneyGram and Dollar General/Family Dollar locations
• By mail: Frontier Utilities, PO Box 733875, Dallas, TX 75373-3875
• By phone: 866-926-8192

How can I contact Frontier Utilities?

You can call Frontier Utilities customer service at 866-926-8192 Monday through Friday from 8:00 a.m. to 6:00 p.m. CST or Saturday from 8:00 a.m. to 5:00 p.m. You can also send an email to care@frontierutilities.com.

Where is Frontier Utilities located?

The headquarters for Frontier Utilities is in Houston, Texas.

What does Frontier Utilities do?

Frontier Utilities supplies electricity and natural gas services to residential customers in Texas, New Jersey, Ohio and Pennsylvania.

Can I cancel my Frontier Utilities contract?

If you’re on a month-to-month contract, you can cancel your service at any time. Customers on a 12- or 24-month contract will pay an early termination fee of $150 and $175 respectively if canceling before the end of the contract.

Be sure to read the Electricity Facts Label of plans you’re considering before you choose a plan. You’ll discover:

• The cost of your electricity per kWh used
• The amount of electricity in your plan from renewable sources
• The amount of early cancellation fees

Simple set up in my area. Once you’ve made the decision to change suppliers to Frontier Utilities and your new contract has been confirmed, Frontier will complete the set-up process for your utility or transmission and distribution service provider (TDSP). You will not experience any disruption of service.

Know what’s on your electricity bill. Your bill will include your electricity usage charges from Frontier Utilities, along with delivery charges from your utility or TDSP, who, in addition to delivering your electricity, also restores power outages and maintains the power lines.

Tips to lower your electricity bill

Choosing the right plan for your energy needs is one way to lower your electricity bill. Keep in mind that the lowest rate available won’t always lead to lower bills. Read a plan’s Electricity Facts Label beforehand so you know what to expect.

Another way to lower your energy bill is by conserving energy in your home or business. Visit Choose Energy’s guide to lowering your electricity bill to learn more about ways to save energy.

• Headquarters: 5444 Westheimer Road, Suite 1100, Houston TX 77056
• Bill pay: Log in to your account online or call
• Customer service: 866-926-8192
• Outages: Report to your utility company

Updated: 10/19/2021