Frontier Utilities rates, plans, and reviews

On the Choose Energy marketplace, Frontier Utilities plans have a term of 12 months. The plans include fixed-rates, so your rate is the same over your entire contract, though there may be longer terms and variable-rate plans available. All Frontier Utilities plans on the Choose Energy marketplace are powered by 15% renewable energy sources. Enter your ZIP code for an updated list of Frontier Utilities plans in your area.

• Beat the Heat 12: This plan offers a low fixed rate for 12 months, along with a $75 bill credit when your monthly usage exceeds 1,000 kWh. We do not recommend Beat the Heat 12 if you use less than 500 kWh a month since you won’t benefit from the bill credit. However, if you consistently use at least 1,000 kWh a month, this plan could be a great choice.
• Frontier Max 12: This plan is great for homes that use a lot of electricity. With this plan, you’ll receive a $100 monthly bill credit when your usage is between 2,000 and 2,500 kWh. The bill credit does not apply when monthly usage falls below 2,000 kWh, so we do not recommend the Frontier Max 12 if you live in an apartment or small home.
• Super Value 12: Available in all utility areas across Texas, this is a 12-month fixed-rate plan that offers a low rate for usage between 1,000 and 2,000 kWh. It’s a great option for households that use a moderate amount of energy and want to keep costs low. This plan also contains 15% renewable energy.

We’ve broken down our scoring model into three main categories:

• Customer service
• Online accessibility
• Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

 Customer service: 3 out of 5

• P2C complaint score: 1
• Satisfaction guarantee: 5

Frontier’s score was hurt by a low P2C complaint score. The P2C score is pulled from the Public Utility Commission of Texas’ most recent scorecard, found here.

Online accessibility: 3.3 out of 5

• Online bill pay: 5
• Online chat: 0
• Access to usage alerts & trends: 5

The online accessibility category was ranked on a yes or no basis for all three criteria. Frontier offers online bill pay and usage alerts, but missed the mark on online chat, averaging out its overall online accessibility score.

Business history: 5 out of 5

• Years in business: 5
• Better Business Bureau accreditation: 5

Frontier has been in business for over ten years, landing it a top score of 5 in that area. It is also BBB accredited, with an A+ score. The BBB is a paid accreditation, but we have included it in this ranking as a measure of brand awareness and public image.

(Review updated 1/26/2021)

Choose Energy only partners with reliable energy providers to help consumers find the best electricity plan. When considering which providers to partner with, we look at factors like reliability, types of plans, customer service, and more. Frontier Utilities offers a variety of services and meets the Choose Energy standards.

Frontier Utilities for residential customers

Frontier Utilities offers residential customers a range of choices, with low rates, bill credits, and plans designed for both low and high-usage homes. Frontier Utilities plans include fixed-rate and variable-rate options.

Frontier Utilities for business customers

Frontier Utilities also offers energy services for small and large businesses in deregulated areas. The company provides customized business energy plans based on size, industry, and energy needs. 

Green energy options with Frontier Utilities

Most Frontier Utilities plans include 15 percent green energy in the mix, more than the state mandated 6 percent. This energy is powered by solar and wind farms. For these plans, the company purchases renewable energy credits to offset your usage. To find the exact amount of renewable energy your plan includes, view the Electricity Facts Label. 

No deposit options from Frontier Utilities

Frontier doesn’t currently offer no-deposit plans, but you may be able to have your deposit waived based on your credit score or a number of other factors. Call the number on your screen to find out more.

Frontier Utilities customers who are in the CenterPoint Energy or Texas-New Mexico Power regions may be able to receive a complimentary CoolSaver A/C Tune-up.

Frontier Utilities takes an active role in the community. Among the organizations the company has worked with are Habitat for Humanity; Workshop Houston, which provides youth with creative, technical, and educational resources; Kicks 4 Kids, which provides underprivileged children with tickets to Houston Dynamo or Houston Dash soccer games; Susan G. Komen for the Cure; Boy Scouts of America; and the Hermann Park Conservancy.

If you are moving to a new home, you can easily transfer your Frontier Utilities plan so that it moves with you. Simply contact Frontier Utilities to let the company know about your upcoming move. Most Texas homes have smart meters installed, so transferring service should not require a technician visit. 

Moving into a new home also means you could switch to a different Frontier Utilities plan or switch to a new provider. While fixed-rate plans have early termination fees, you can bypass those fees if you move to a new address and need to end your contract early. Enter your new ZIP code above to check current rates in your area.

Most Frontier Utilities plans are either fixed-rate or variable-rate. Fixed-rate plans offer security and stability with a contract. You will pay a single rate for every kWh of electricity you use. This means fluctuations in the energy market will not affect your rate. If you decide to end your contract early, you will likely face paying an early termination fee, though this is waived if you move and must switch providers.

Under a variable-rate plan, the rate you pay for electricity will change based on variations in the wholesale energy market. You might be able to take advantage of market lows, but when demand spikes – as it normally does in Texas during the summer – your rate will also go up. Variable-rate plans do not require you to sign a contract, so you can switch to a new plan at any time.

For information about the types of Frontier Utilities plans available in your area, enter your ZIP code above or call the number on your screen.

Frontier Utilities provides service across many Texas regions through several utility companies. Among these are:

• AEP Texas Central: This service area includes the cities of Corpus Christi, Laredo, McAllen, and Victoria.
• AEP Texas North: This service area spans the areas of Abilene and San Angelo.
• CenterPoint: The CenterPoint service area includes two million residences and businesses in the Houston metropolitan area.
• Oncor: Oncor operates one of Texas’ biggest service areas, including Arlington, Dallas–Fort Worth, Irving, Midland, Odessa, Tyler, and Waco.
• Texas-New Mexico Power: This service area includes communities in Dallas–Fort Worth, Houston, and Midland.

Choose Energy is here to help you compare Frontier Utilities electric rates. Enter your ZIP code, and our marketplace will show you a list of available energy plans and rates in your area. These rates may be different from what is charged in other areas of the state due to the different rates the utility companies charge for delivering your electricity.

 To begin exploring accurate electric rates in your area, enter your ZIP code in the box above.

Be sure to read the Electricity Facts Label of plans you’re considering before you choose a plan. You’ll discover:

• The cost of your electricity per kWh used
• The amount of electricity in your plan from renewable sources
• The early cancellation fees

Simple set up in my area. Once you’ve chosen your new Frontier Utilities electricity plan and your new contract has been confirmed, Frontier will complete the set-up process for your utility or transmission and distribution service provider (TDSP). You will not experience any disruption of service.

Know what’s on your electricity bill. Your bill will include your electricity usage charges from Frontier Utilities, along with delivery charges from your utility or TDSP, who, in addition to delivering your electricity, also restores power outages and maintains the power lines.

• Headquarters: 5444 Westheimer Road, Suite 1100, Houston TX 77056
• Bill pay: Log in to your account online or call
• Customer service: 866-926-8192
• Outages: Report to your utility company

What services does Frontier Utilities offer?

Frontier Utilities offers both fixed-rate and variable-rate residential energy plans, as well as energy plans for small and large businesses.

Will Frontier Utilities require a deposit?

Frontier may charge a deposit depending on your credit history. If you don’t meet Frontier’s credit requirements to waive the deposit, you may be eligible for a waiver if you provide a Utility Credit History Letter, are 65 years of age or older without delinquent electricity bills, or provide evidence that you are a victim of family violence.

Will Frontier Utilities charge me a cancellation fee?

If you’re on a fixed-rate energy plan that requires a contract, Frontier will charge a $150 early termination fee. Frontier doesn’t charge this fee if you’re ending your contract because you’re moving, nor do they charge a cancellation fee for month-to-month plans.

What is the best Frontier Utilities electricity plan?

The best Frontier Utilities electricity plan for you depends on your budget and the type of plan you want. Some customers may prefer the stability of a fixed-rate plan, while others may want the flexibility of a variable-rate plan.

Updated: 11/17/2021