Pulse Power

Retail electricity provider in Texas

For business

About Pulse Power

Pulse Power was founded in 2018 and is based in The Woodlands. All Pulse Power plans are fixed-rate, which means your electricity-supply rates are locked in for the duration of your contract. You won’t need to worry about volatility in the energy market affecting your Pulse Power electric rates.

Texans have been enjoying a deregulated energy market since 2002. This means that you have the power to choose between multiple electric suppliers and rate plans in your local area. This may result in savings, but it’s important to carefully look at your options to make the right selection for your family.

Enter your ZIP code above to learn which Pulse Power and other plans are offered in your neighborhood.

Pulse Power plans

Texas Saver 12

This is the most traditional plan, offering fixed rates for 12 months. If you need to end your contract early and are not moving out of your home, you will owe a $125 early termination fee (ETF).

Free Energy Weekends 12

Although the weekday rates are higher than on the Texas Saver plan, Free Energy Weekends could offer real savings for those who use electricity mostly on the weekends. The $125 ETF will apply if you end your contract early without moving out.

Free Energy Nights 12

This is the equivalent of Free Energy Weekends for those whose primary power usage is at night (8 pm to 6 am). You will pay a premium for usage during the day, but if your usage hours align with the plan, it can be a great way to lower your bill. If you end your contract ahead of schedule for reasons other than moving out, you will need to pay the ETF of $125.

Texas Green 12

Though the rate is higher than that of the other plans, Texas Green is a great way to lower your carbon footprint. The $125 ETF will apply if you end your contract early other than for a move.

Pulse Power reviews

Overall score: 2.3 out of 5

With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.

To help customers find a great energy provider, we’ve compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.

We’ve broken down our scoring model into three main categories:

  • Customer service
  • Online accessibility
  • Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

Customer service

  • P2C Complaint score: 1
  • Satisfaction Guarantee: 5

The satisfaction guarantee portion of the customer service category was ranked on a yes or no basis. Pulse Power does not currently have a guarantee. The company also holds a low P2C complaint score, listed on the latest version of the Public Utility Commission of Texas’ scorecard.

  • Total customer service score: 3.0

Online accessibility

  • Online bill pay: 5
  • Online chat: 0
  • Access to usage alerts & trends: 5

The three factors in this category were assessed on a yes or no basis. Pulse Power offers online bill pay and providers access to usage alerts, but lack online chat functionality, landing its score here in the middle of the road.

  • Total online accessibility score: 3.3

Business history

  • Years in business: 1
  • Better Business Bureau accreditation: 0

Pulse Power has been in Texas for just two years, which lowered its score in the business history category. Additionally, it is not BBB accredited and holds a C rating from the BBB. While the BBB is a paid accreditation, we’ve included it in the scoring as a measure of each company’s reputation in the eyes of the consumer.

  • Total business history score: 0.5

To read more Texas energy provider reviews, see the full reviews guide.

(Reviews updated 10/28/2020)

Pulse Power main energy services

Pulse Power for residential customers

For residents, Pulse Power focuses on providing transparent, easy to understand, fixed-rate energy plans. The company is known for its novel plan choices with options such as green energy or free weekends.

Pulse Power for business customers

For business customers, Pulse Power offers highly customizable solutions. Along with a range of rate plans that can scale with your organization, the company also offers tools to improve energy efficiency and reduce operating costs.

Green energy options with Pulse Power

Pulse Power’s green energy plans offers power from 100% renewable sources. This lets you reduce your carbon footprint for a small premium on your rates.

Other Pulse Power initiatives

Pulse Power offers numerous solutions to help customers lower their power bills, such as smart meters, air filters, and energy usage tools.

Community investment

Pulse Power works to be a good corporate neighbor, investing in partnerships with various tech companies to create innovative solutions to individual and community needs.

Texas energy plan FAQs

  • Who do I call if my power goes out? Pulse Power is a retail provider that handles some customer service issues. But the power is delivered by your local utility company, which also maintains the lines and infrastructure. Call your utility company to report an outage.
  • What is a fixed-rate energy plan? As the name suggests, a fixed-rate energy plan protects you from the volatile energy market by locking in your rates for the length of your contract. However, you will need to pay a termination fee if you end your contract early unless you are moving out of your home.
  • Why does ChooseEnergy.com run a credit check? Except for prepaid no deposit plans, your retail supplier may charge a deposit based on your credit score. We run a credit check when you sign up for a new plan to determine how much your deposit will be.
  • What happens if I move? If Pulse is available in your new neighborhood, simply transfer your service. Otherwise, send proof of your move to Pulse Power to end your contract without paying an early termination fee.

A few things to remember

  • Read the Electricity Facts Label. Available for every plan, this label provides such important information as:
    • Per kilowatt-hour rate (this may vary based on usage)
    • Percent of renewable energy provided by the plan
    • Early termination fee if you need to end your contract ahead of schedule
  • Easy, hassle-free setup from your new retail supplier: Just confirm your order, and your retail supplier will handle the rest. You should not experience a service interruption during the switch.
  • Get to know your electric bill: Your local utility company, also known as your transmission and distribution service provider (TDSP), is responsible for maintaining the power lines and infrastructure, as well as delivering power to your home. Your utility fees are listed separately on your electric bill.

Contact Pulse Power

  • Headquarters: 10200 Grogans Mill, Suite 150, The Woodlands, TX 77380
  • Bill pay: Log into your Pulse Power account here or call 833-785-7797
  • Customer service: Call 833-785-7797
  • Outages: Contact your utility company

Updated: 9/1/2020