Overall score: 2.3 out of 5
With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.
To help customers find a great energy provider, we’ve compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.
We’ve broken down our scoring model into three main categories:
- Customer service
- Online accessibility
- Business history
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.
- P2C Complaint score: 1
- Satisfaction Guarantee: 5
The satisfaction guarantee portion of the customer service category was ranked on a yes or no basis. Pulse Power does not currently have a guarantee. The company also holds a low P2C complaint score, listed on the latest version of the Public Utility Commission of Texas’ scorecard.
- Total customer service score: 3.0
- Online bill pay: 5
- Online chat: 0
- Access to usage alerts & trends: 5
The three factors in this category were assessed on a yes or no basis. Pulse Power offers online bill pay and providers access to usage alerts, but lack online chat functionality, landing its score here in the middle of the road.
- Total online accessibility score: 3.3
- Years in business: 1
- Better Business Bureau accreditation: 0
Pulse Power has been in Texas for just two years, which lowered its score in the business history category. Additionally, it is not BBB accredited and holds a C rating from the BBB. While the BBB is a paid accreditation, we’ve included it in the scoring as a measure of each company’s reputation in the eyes of the consumer.
- Total business history score: 0.5
To read more Texas energy provider reviews, see the full reviews guide.
(Reviews updated 10/28/2020)