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Consumer Satisfaction:

We’d love to hear from you!  To ask us questions, to share feedback, to tell us about a bad experience related to our site or an advertiser’s product or service, or to raise any other issues, please contact us by:

To reach the Public Utilities Commission of Texas

  • Send a letter to PUC – Customer Protection, P.O. Box 13326, Austin, TX 78711-3326.
  • Call 1-888-782-8477.
  • Email the PUCT at customer@puc.texas.gov.

If you have questions about how to use our Choose Energy website, you can reach us in these ways:

Remember, your retail energy provider and your local utility have different responsibilities. Your energy bills will come from your provider. Your utility is responsible for restoring your service after an outage.

How to contact the Public Utilities Commission of Texas

If you need to contact the Public Utilities Commission of Texas (PUCT), the state’s electric regulatory authority, please reach out to them below.

  • By mail at PO Box 13326, Austin, TX 78711-3326.
  • By phone at 1-888-782-8477.
  • By email at customer@puc.texas.gov.