Choose Energy score: 3.7 out of 5
Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.
To ensure that our customers are able to choose a great electricity provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.
We’ve broken down our scoring model into three main categories:
- Customer service
- Online accessibility
- Business history
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.
Customer service: 1.0 out of 5
- P2C complaint score: 2
- Satisfaction guarantee: 0
A below average rating on Texas’ official Power to Choose complaint scorecard combined with the lack of satisfaction guarantee in this category to land Cirro with 1.0 points for the customer service category. Satisfaction guarantee was ranked on a yes (5) or no (0) basis.
Online accessibility: 5.0 out of 5
- Online bill pay: 5
- Online chat: 5
- Access to usage alerts & trends: 5
With online chat, online bill pay, and usage alerts all available to customers and shoppers, Cirro shone in the online accessibility category and earned a top score.
Business history: 5 out of 5
- Years in business: 5
- Better Business Bureau accreditation: 5
Cirro Energy has been in business for 18 years and is BBB accredited, earning it fives for both factors in the business history category. Additionally, Cirro has an A rating from the BBB. We’ve used BBB statistics here to measure each brand’s trustworthiness and reputation, even though it is a paid accreditation.
(Review updated 3/24/2021)