Fixed rate and renewable electricity supplier
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Cirro Energy is a Texas-based electricity company that prides itself on affordable and easy-to-access electricity. It is owned and operated by NRG Energy, Inc., which has headquarters in both Houston and Princeton, NJ.
While NRG was formed in 1989, they acquired Cirro energy in 2014. Cirro itself began in 2001, with a focus on savings and customer service. If you would like to explore the Cirro Energy plans offered in your area, enter your ZIP code here to get started.
| Plan Name | Plan Length | Rate |
|---|---|---|
| Cirro - Smart Value 12 Online | 12 months | $0.108 / kWh |
| Cirro - Smart Lock 24 Online | 24 months | $0.125 / kWh |
Please note: All rates above are accurate as of 9/26/2021, 1:08:05 AM CDT for ZIP Code 75001. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.
In 2002, Texas deregulated most of its energy market. This gave homeowners and businesses the power to choose their energy company from a pool of potential candidates, including Cirro Energy. The idea behind deregulation is that it would increase competition between electric providers and lead to lower rates for consumers. Before deregulation, consumers were limited to only one energy provider – the local utility company. Now, Texans can shop and compare electricity companies and find the right fit for their energy needs.
Cirro Energy charges an early termination fee, which varies depending on contract length. 12-month plans have a $150 early termination fee, while longer plans have a $200 early termination fee. This fee does not apply if the customer moves and provides a forwarding address (and other evidence that may be requested) to verify the move. Besides an early termination fee, Cirro Energy may charge you in other circumstances: Disconnection Notice Fee ($10), Returned Payment Charge ($30), Disconnect Recovery Charge ($30), or Late Payment Penalty (5% of past due balances). More information is available in the pricing section of the Terms of Service.
Cirro Energy is known across Texas for its affordable electricity rates and reliable service. This provider offers a wide range of contract lengths, from 12 months up to 24 months. Based in Texas, Cirro Energy also partners with local charities in order to give back to its communities.
| Overall Score | 3.7/5 |
| Customer Service | 1.0/5 |
| Online Accessibility | 5.0/5 |
| Business History | 5.0/5 |
With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy aims to help empower consumers to find the right electricity plan at an affordable rate.
To ensure that our customers are able to choose a great electricity provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.
We’ve broken down our scoring model into three main categories:
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.
Customer service: 1.0 out of 5
A below average rating on Texas’ official Power to Choose complaint scorecard combined with the lack of satisfaction guarantee in this category to land Cirro with 1.0 points for the customer service category. Satisfaction guarantee was ranked on a yes (5) or no (0) basis.
Online accessibility: 5.0 out of 5
With online chat, online bill pay, and usage alerts all available to customers and shoppers, Cirro shone in the online accessibility category and earned a top score.
Business history: 5 out of 5
Cirro Energy has been in business for 18 years and is BBB accredited, earning it fives for both factors in the business history category. Additionally, Cirro has an A rating from the BBB. We’ve used BBB statistics here to measure each brand’s trustworthiness and reputation, even though it is a paid accreditation.
(Review updated 3/24/2021)
Cirro Energy does not offer a satisfaction guarantee at this time.
Cirro Energy strives to be the best option for your energy bill, offering competitive rates that are available on easy-to-understand plans. Cirro wants you to be confident in your home electricity provider. They also offer add-on coverage to protect the wiring in your home as well as create surge protection to keep your appliances safe.
Cirro Energy wants your business energy bill to be simple and straightforward, so their plans are designed to fit a variety of needs. They offer both short-term or long-term contracts. Their goal is to provide low rates, easy billing, and simple account management.
Depending on your area of Texas, you may have access to 100 percent green energy plans through Cirro Energy. Every Texas energy plan will have some renewable or green energy in the mix. Enter your ZIP code to check your green energy options with Cirro Energy.
Cirro Energy is very involved in the community, from sponsoring events at the Fort Worth Zoo to supporting the KERA public broadcasting organization in North Texas. They also sponsor a holiday train exhibit that provides money for the Ronald McDonald House of Dallas.
Many electricity companies require a deposit to begin electric service, including Cirro Energy. If you have a high credit score, you may be exempt from paying a deposit. For consumers who have a lower credit score but want to bypass paying a deposit, there may be no-deposit energy plans available. Enter your ZIP code above to explore no-deposit and prepaid electric plans in your area.
If you are moving and want to transfer your Cirro Energy service to your new home, you can call Cirro Energy and they will make that transfer for you. Alternatively, if you decide to switch to a new provider during your move, you can use the Choose Energy marketplace to find a provider and plan in your new neighborhood. You will not be charged an early termination fee if you are moving.
Cirro Energy plans work for renters, too. While Cirro Energy does not have plans specifically for renters, this provider offers a wide range of contract lengths that can work for your lease. Enter your ZIP code above to explore the different Cirro Energy options available in your area.
Deregulation means consumers have to shop around for their energy company. This can feel like a hassle given there are so many providers in the market competing for business. With the free Choose Energy marketplace, you can enter your ZIP code and see all of the available options and rates in your area in one place. Once you’ve found the right plan for your home or business, we’ll help you sign up. After that, your new electricity company will handle beginning your service.
Cirro Energy plans come in the form of two main types of rates: fixed-rate and variable-rate.
Most providers, including Cirro Energy, charge a cancellation fee if you end your service before your contract expires. The amount you will have to pay varies depending on the plan. Cirro Energy cancellation fees tend to range between $150 – $200, depending on how much time is left on the contract.
Finding Cirro Energy plans and other competitively-priced plans begins with entering your ZIP code. Compare electricity rates near you with the click of a button, since your rate will be tied to your service area. Utility transmission charges do vary, so your rates will be more accurate when they are tied to your ZIP code.
Cirro Energy works to provide flexible and easy-to-use energy service for commercial use in addition to their residential plans. Simply visit our business energy page or give us a call to get started finding deregulated Cirro Energy plans for business.
Cirro has a web portal online with a mobile-friendly interface, and they work through the Prism money app if you would like to pay your bills online. Cirro currently does not offer their own mobile app.
Cirro Energy will likely require a deposit, based on your credit score. This deposit will be returned to you or credited to your account after 12 months of paying on time.
In your online portal account, you’ll navigate to the payment options tab. From there, there should be an option called “Manage auto pay” where you can select from the available options and your bill will be paid automatically as you’ve arranged it.
Choose Energy offers the opportunity to explore Cirro Energy plans and Cirro Energy reviews alongside many other providers’ rates. This is a useful place to start when finding the right Cirro Energy plans for you.
If you feel like your electricity bill is too high, there are ways to lower future bills. You can switch to another provider or plan with a lower electric rate. The surest way to lower your electric bill is by reducing how much energy your household consumes each month. Learn more about lowering your electric bill in our guide.
Updated: 9/26/2021
