Cirro Energy

Fixed rate and renewable electricity supplier

For business

About Cirro Energy

Cirro Energy is a Texas-based energy provider that prides itself on affordable and easy-to-access electricity. It is owned and operated by NRG Energy, Inc., which has headquarters in both Houston and Princeton, NJ. 

While NRG was formed in 1989, they acquired Cirro energy in 2014. Cirro itself began in 2001, with a focus on savings and customer service. If you would like to explore the Cirro Energy plans offered in your area, enter your ZIP code here to get started.

Cirro energy plans

Smart Saver 15

This 15 month, fixed-rate plan has competitive rates that are often lower if you consume a higher level of electricity. You will not be required to pay the early termination fee if you are moving out of your home, so that’s a factor to keep in mind if you are interested in this plan.

Smart Lock 24 Online

With a 24-month term, this fixed-rate plan gives you price security for a full two years. Like with other Cirro plans, the early termination fee is not necessary if you are moving out, so you can consider a 24-month Smart Lock plan even if you think you might move before the contract ends.

Cirro Energy review

Choose Energy score: 3.7 out of 5

Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.

To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.

We’ve broken down our scoring model into three main categories:

  • Customer service
  • Online accessibility
  • Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

 Customer service: 1.0 out of 5

  • P2C complaint score: 2
  • Satisfaction guarantee: 0

A below average rating on Texas’ official Power to Choose complaint scorecard combined with the lack of satisfaction guarantee in this category to land Cirro with 1.0 points for the customer service category. Satisfaction guarantee was ranked on a yes (5) or no (0) basis.

Online accessibility: 5.0 out of 5

  • Online bill pay: 5
  • Online chat: 5
  • Access to usage alerts & trends: 5

With online chat, online bill pay, and usage alerts all available to customers and shoppers, Cirro shone in the online accessibility category and earned a top score.

Business history: 5 out of 5

  • Years in business: 5
  • Better Business Bureau accreditation: 5

Cirro Energy has been in business for 18 years and is BBB accredited, earning it fives for both factors in the business history category. Additionally, Cirro has an A rating from the BBB. We’ve used BBB statistics here to measure each brand’s trustworthiness and reputation, even though it is a paid accreditation.

(Review updated 3/24/2021)

Cirro Energy core energy services

Cirro Energy for residential customers

Cirro Energy strives to be the best option for your energy bill, offering competitive rates that are available on easy-to-understand plans. Cirro wants you to be confident in your home electricity provider. They also offer add-on coverage to protect the wiring in your home as well as create surge protection to keep your appliances safe.

Cirro Energy for business customers

Cirro Energy wants your business energy bill to be simple and straightforward, so their plans are designed to fit a variety of needs. They offer both short-term or long-term contracts. Their goal is to provide low rates, easy billing, and simple account management.

Green energy options with Cirro Energy

Depending on your area of Texas, you may have access to 100 percent green energy plans through Cirro Energy. Every Texas energy plan will have some renewable or green energy in the mix. Enter your ZIP code to check your green energy options with Cirro Energy.

Community investment

Cirro Energy is very involved in the community, from sponsoring events at the Fort Worth Zoo to supporting the KERA public broadcasting organization in North Texas. They also sponsor a holiday train exhibit that provides money for the Ronald McDonald House of Dallas. 

Cirro Energy service areas

Texas electricity rates FAQ

Does Cirro Energy have a mobile app?

Cirro has a web portal online with a mobile-friendly interface, and they work through the Prism money app if you would like to pay your bills online. Cirro currently does not offer their own mobile app.

Does Cirro Energy require a deposit?

Cirro Energy will likely require a deposit, based on your credit score. This deposit will be returned to you or credited to your account after 12 months of paying on time. 

How can I change my Cirro Energy payment preference to auto pay?

In your online portal account, you’ll navigate to the payment options tab. From there, there should be an option called “Manage auto pay” where you can select from the available options and your bill will be paid automatically as you’ve arranged it. 

Where to compare Cirro Energy plans, rates, and reviews?

Choose Energy offers the opportunity to explore Cirro Energy plans and Cirro Energy reviews alongside many other providers’ rates. This is a useful place to start when finding the right Cirro Energy plans for you.

A few things to remember

  • Start by reviewing your Cirro Energy plans’  Electricity Facts Label, an important document. You’ll want to know if there are early termination fees and what triggers them. Other factors to keep in mind include how much of the plan will be from renewable energy and the price per kWh depending on how much electricity you consume.
  • Your transmission and distribution service provider, or TDSP, will be contacted once your order is confirmed. Your supplier transition shouldn’t result in any disruption in the power; the utility company will handle the switch and keep the process hassle-free.
  • As you’ll remember, the TDSP is still your utility even if you switch to Cirro Energy as a provider. The utility fees will be on your electricity bill, separate from what you’ve agreed to pay to your supplier. Understanding your electricity bill is key to avoiding surprises when it comes to your

Cirro Energy electric rates in my area

Finding Cirro Energy plans and other competitively-priced plans begins with entering your ZIP code. Compare electricity rates near you with the click of a button, since your rate will be tied to your service area. Utility transmission charges do vary, so your rates will be more accurate when they are tied to your ZIP code. 

Cirro Energy for business

Cirro Energy works to provide flexible and easy-to-use energy service for commercial use in addition to their residential plans. Simply fill out this form or give us a call to get started finding deregulated Cirro Energy plans for business.

 

Contact Cirro Energy

  • Headquarters: Plano, TX
  • Bill pay: Log into your Cirro Energy account here or call 1-800-MY-CIRRO.
  • Customer service: Call 1-800-692-4776
  • Outages: Contact your utility company

updated 4/2/2021