Cirro Energy

Fixed rate and renewable electricity supplier

For business

About Cirro Energy

Cirro Energy is an NRG company committed to providing Texans with great customer service and affordable electricity plans. Based in the Lone Star State, Cirro Energy strives to offer consumers money-saving options, short- and long-term contracts and cheap rates. This energy provider only offers fixed-rate plans.

Interested in a Cirro Energy electricity plan? Enter your ZIP code above to see available plans in your area.

Cirro energy plans

Simply Flat

The Simply Flat plan charges customers a flat rate every month regardless of how many kilowatt hours (kWh) they use, so they always know what to expect of their bill.

Smart Flex Online

This variable plan provides customers with the freedom of a month-to-month option and no early termination fees.

Smart Lock

This 12-month plan is a web exclusive option that offers a $50 bill credit for signing up online. Good for high usage customers, this fixed rate has no minimum usage charge over 2,000 kWh.

Smart Lock Select 24

A longer version of the original Smart Lock, this plan gives customers price security for two years with no minimum usage charge over 2,000 kWh.

Smart Secure 12

This fixed rate plan focuses on simplicity, with no minimum usage charge and a combined charge on the bill so you don’t have to hunt through multiple line items.

Cirro Energy review

Choose Energy score: 3.8 out of 5

Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.

To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.

We’ve broken down our scoring model into three main categories:

  • Customer service
  • Online accessibility
  • Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

 Customer service: 1.5 out of 5

  • P2C complaint score: 3
  • Satisfaction guarantee: 0

An average rating on Texas’ official Power to Choose complaint scorecard combined with the lack of satisfaction guarantee in this category to land Cirro with 1.5 points for the customer service category. Satisfaction guarantee was ranked on a yes (5) or no (0) basis.

Online accessibility: 5.0 out of 5

  • Online bill pay: 5
  • Online chat: 5
  • Access to usage alerts & trends: 5

With online chat, online bill pay, and usage alerts all available to customers and shoppers, Cirro shone in the online accessibility category and earned a top score.

Business history: 5 out of 5

  • Years in business: 5
  • Better Business Bureau accreditation: 5

Cirro Energy has been in business for 18 years and is BBB accredited, earning it fives for both factors in the business history category. Additionally, Cirro has an A rating from the BBB. We’ve used BBB statistics here to measure each brand’s trustworthiness and reputation, even though it is a paid accreditation.

(Review updated Oct. 28, 2020)

Cirro Energy core energy services

Cirro Energy for home

Cirro Energy offers Texas residents short- and long-term fixed rate plans so there won’t be any billing surprises down the road. Choose from flat rate pricing, month-to-month options, or traditional fixed rates to get the energy supply that fits your home needs.

Cirro Energy for business

Cirro Energy focuses on offering businesses simple solutions for a variety of needs. The company works hard to provide business owners and managers with easy billing, a single point of contact, and online tools to keep their operations running smoothly.

Additional Cirro Energy initiatives

Home Solutions

Texas residents can enroll in a few different home services with Cirro Energy to keep apartments and houses in top shape, including electric wiring protection, surge protection, or both.

Local philanthropy

Cirro Energy donates to a few organizations that contribute to Texas communities, including the KERA public broadcasting network and community holiday events. The company contribute to the Fort Worth Zoo’s “BOO at the Zoo” Halloween festivities as well as the Trains at NorthPark holiday display for Ronald McDonald House.

Cirro Energy service areas

  • AEP Texas Central. This service area includes the cities of Corpus Christi, McAllen, Harlingen, and Laredo.
  • AEP Texas North. This service area spans areas of northern Texas including Abilene, San Angelo, and Vernon.
  • CenterPoint Energy. The CenterPoint service area includes two million residences and businesses in the Houston metropolitan area.
  • Oncor Electric Delivery. Oncor operates one of Texas’ biggest service areas, including Dallas, Plano, Paris, and other communities across the state.
  • Texas-New Mexico Power. This service area includes communities in Houston, DallasFort Worth, and Midland.

Texas electricity rates FAQ

What types of energy plans are available?

There are many plan types combined with many rate structures, but the most common options are fixed rate and variable rate plans.

  • Fixed rate. With this type of plan, the rate you pay for electricity is set in your contract and does not change for the duration of your contact term.
  • Variable rate. With this type of plan, the rate you pay for electricity changes depending on the market. This means you could pay less when demand is low but may be hit with a higher price when the energy supply runs low.

Beyond this, there are different rate structures within these plan types. Not all fixed rate plans are the same, just as not all variable rate plans are the same. For a comprehensive look at plan types and how to choose, see our guide.

Do you run a credit check?

Yes. Credit checks are a normal part of the energy buying process and most providers require them before they will offer you service. For customers who wish to avoid a credit check, prepaid electricity plans are available, but the rates may be more expensive.

Will I have to pay a deposit?

It depends. Each provider assesses deposits based on your credit score. If you pass the credit threshold a provider sets, you may not have to pay a deposit. When you select a plan, we will let you know if a deposit is required to move forward with your choice. As for guaranteed no-deposit electricity, prepaid plans are a popular choice. See our deposits page for more information on these and other options.

What if I am moving?

When you move, you can choose to take your service with you or switch to a new provider with no early termination fee. If you choose to switch, you can shop for your new provider up to 90 days before your moving date. Your new home likely has a smart meter, so you won’t have to arrange a technician visit. Learn more on our moving page.

What do I do if I want to switch providers?

Switching to a different provider is not as hard as it may seem. However, it is important to be aware of your early termination fee, which you likely have if you are on a fixed rate plan. Variable plans usually allow customers to switch at any time at no extra cost. If your plan is about to end, you can switch providers up to 14 days before the contract expires with no termination fees. For more information, see our step-by-step guide to switching.

Additional information about Cirro Energy

Updated: 7/1/2020