Cirro Energy rates, plans, and reviews

Cirro Energy offers a variety of energy plans to both residential and business customers. The company has both fixed-rate and variable-rate plans with terms starting at just 12 months. Below are some of the Cirro Energy plans you can find in the Choose Energy marketplace:

• Smart Lock 24 Online: With a 24-month term, this fixed-rate plan gives you price security for a full two years. There is no base charge if you use at least 2,000 kWh a month, so we recommend this plan if you consistently have usage of at least 2,000 kWh. If your typical monthly usage is less than 2,000 kWh, you will need to pay a $9.95 base charge.
• Smart Saver 15: This 15-month fixed-rate plan has competitive rates that are often lower if you consume a higher level of electricity. Cirro Energy will waive $7.95 base charge if you use at least 1,000 kWh or more each month. We recommend this plan to customers who fall into the 1,000 kWh or higher usage category. If you typically use less than 1,000 kWh each month, keep the usage charge in mind and consider its impact on your bill.
• Smart Value 12 Online: With this 12-month term plan, you can enjoy a $30 bill credit when your usage is between 1,000 and 2,000 kWh. If your monthly usage usually falls in this range, the Smart Value 12 Online is a good plan to consider. If you typically use less than 1,000 kWh or more than 2,000 kWh, keep in mind that you will not receive this bill credit.

We’ve broken down our scoring model into three main categories:

• Customer service
• Online accessibility
• Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

 Customer service: 1.0 out of 5

• P2C complaint score: 2
• Satisfaction guarantee: 0

A below average rating on Texas’ official Power to Choose complaint scorecard combined with the lack of satisfaction guarantee in this category to land Cirro with 1.0 points for the customer service category. Satisfaction guarantee was ranked on a yes (5) or no (0) basis.

Online accessibility: 5.0 out of 5

• Online bill pay: 5
• Online chat: 5
• Access to usage alerts & trends: 5

With online chat, online bill pay, and usage alerts all available to customers and shoppers, Cirro shone in the online accessibility category and earned a top score.

Business history: 5 out of 5

• Years in business: 5
• Better Business Bureau accreditation: 5

Cirro Energy has been in business for 18 years and is BBB accredited, earning it fives for both factors in the business history category. Additionally, Cirro has an A rating from the BBB. We’ve used BBB statistics here to measure each brand’s trustworthiness and reputation, even though it is a paid accreditation.

(Review updated 3/24/2021)

Choose Energy partners with the most trusted energy providers on the market. When choosing which providers to partner with, we consider reliability, variety of plans, customer service, and more. Cirro Energy offers a variety of highly rated and reliable energy plans, which you can learn more about below.

Cirro Energy for residential customers

Residential customers should be confident with their energy provider. Cirro Energy offers competitive rates that are available on easy-to-understand plans. They also offer add-on coverage to protect the wiring in your home and create surge protection to keep your appliances safe.

Cirro Energy for business customers

Your business energy bill should be simple. Cirro Energy plans are designed to fit a variety of needs, offering both short-term or long-term contracts on business energy plans. They provide low rates, easy billing, and simple account management.

Green energy options with Cirro Energy

Texas is a leading producer in wind and solar energy. Depending on your area of Texas, you may have access to 100% green energy plans through Cirro Energy. Every Texas energy plan will have some renewable or green energy in the mix. Enter your ZIP code to check your green energy options with Cirro Energy.

No deposit options from Cirro Energy

Many electricity companies require a deposit to begin electric service, including Cirro Energy. If you have a high credit score, you may be exempt from paying a deposit. There may be no-deposit energy plans available for consumers who have a lower credit score but want to bypass paying a deposit. Enter your ZIP code above to explore no-deposit and prepaid electric plans in your area.

In addition to its energy plans, Cirro Energy also offers a variety of protection plans for your home’s electricity systems. Plans the company offers include:

• Electric Line Protect
• Surge Protect
• Electric Line with Surge Protect
• Backup Power with Goal Zero

Cirro Energy is very involved in the community, from sponsoring events at the Fort Worth Zoo to supporting the KERA public broadcasting organization in North Texas. They also sponsor a holiday train exhibit that provides money for the Ronald McDonald House of Dallas.

If you are moving and want to transfer your Cirro Energy service to your new home, you can call Cirro Energy, and they will make that transfer for you. Alternatively, if you decide to switch to a new provider during your move, you can use the Choose Energy marketplace to find a provider in your new neighborhood. Cirro Energy will not charge you an early termination fee (ETF) if you are moving.

Cirro Energy plans come in the form of two main types of rates: fixed rate and variable rate.

• Fixed-rate plans provide you with a single rate per kilowatt-hour (kWh) that you pay for the amount of electricity you use. These plans are best for security and protection against changes in the energy market. They require you to sign a contract, and you may have to pay an early termination fee if you cancel before your contract expires.
• Variable-rate plans have an electricity rate that will change from month to month as there are changes in the energy market. However, variable plans do not lock you into a contract.

For information about the types of Cirro Energy plans available in your area, enter your ZIP code above.

Cirro Energy provides energy plans in many communities across Texas. Below are some of the state’s service areas:

• Oncor: This service area covers cities such as Dallas, Fort Worth, Odessa, Tyler, and Waco.
• CenterPoint: This service area includes Houston and Laredo.
• Texas-New Mexico Power: TNMP’s service area spans across Dickenson, Lewisville, Texas City, Friendswood, and Midland.
• AEP Texas Central: This service area includes cities such as Corpus Christi, Harlingen, and McAllen.
• AEP Texas North: This service area covers Abilene and San Angelo.

The cost of a Cirro Energy electric plan may vary depending on where you live. Due to different transmission fees charged by utility companies, the rate you pay in one part of Texas may differ from what someone pays in another part of the state, even for the same plan. Enter your ZIP code above to see the most accurate rates in your area.

• Start by reviewing your Cirro Energy plans’ Electricity Facts Label (EFL), an important document. You’ll want to know if there are early termination fees and what triggers them. Other factors to keep in mind include how much of the plan will be from renewable energy and the price per kWh depending on how much electricity you consume.
• Your transmission and distribution service provider, or TDSP, will be contacted once your order is confirmed. Your provider transition shouldn’t disrupt the power; the utility company will handle the switch and keep the process hassle-free.
• As you’ll remember, the TDSP is still your utility even if you switch to Cirro Energy as a provider. The utility fees will be on your electricity bill, separate from what you’ve agreed to pay to your provider. Understanding your electricity bill is key to avoiding surprises when it comes to your energy plan.

• Headquarters: Plano, TX
• Bill pay: Log into your Cirro Energy account here or call 1-800-MY-CIRRO.
• Customer service: Call 1-800-692-4776
• Outages: Contact your utility company

What services does Cirro Energy offer?

Cirro Energy offers both fixed-rate and variable-rate energy plans to both residential and business energy customers. The company also offers green energy plans for those who prefer them.

How can I compare plans and rates from Cirro Energy?

Choose Energy offers the opportunity to explore Cirro Energy plans and Cirro Energy reviews alongside many other providers’ rates. This is a useful place to start when finding the right Cirro Energy plans for you.

Will Cirro Energy require a deposit?

Most energy providers check your credit score before starting service. If your score doesn’t meet certain requirements, you might be required to pay a deposit. Cirro Energy doesn’t offer no-deposit plans, so the company will check your credit score and may require a deposit. This deposit will be returned to you or credited to your account after 12 months of paying on time. 

Will Cirro Energy charge me a cancellation fee?

Cirro Energy charges an early termination fee, which varies depending on contract length. 12-month plans have a $150 early termination fee, while longer plans have a $200 early termination fee. The fee information for each plan can be found on the electricity facts label (EFL). This fee does not apply if the customer moves and provides a forwarding address (and other evidence that may be requested) to verify the move.

Updated: 11/16/2021