Power outages can be inevitable and may occur in the AEP Texas North service area. If that happens, it’s important to understand who to call and what to do to stay safe.
Who to contact during a power outage
While your energy provider is the company that supplies your home’s electricity, your utility company delivers your electricity, maintains the energy infrastructure, and responds to power outages. If you live in AEP Texas North’s service area, you should call them in case of a power outage, downed power line, or another interruption to your power. You can find contact information for AEP Texas North below.
Power outage safety tips
If there’s a power outage in the AEP Texas North service area, it’s important to know what steps to take to keep yourself and your home safe. Here are a few tips:
- Prepare an emergency kit, which includes flashlights, batteries, chargers, important medications, and blankets.
- Use flashlights instead of candles. Candles may cause house fires, and using flashlights can help reduce your fire risk.
- Keep nonperishable foods on hand, since you aren’t likely to be able to cook when the power is out. Ideas include bottled water, canned food, granola bars, and more.
- Call AEP Texas North. Your utility company will respond to outages, downed power lines, and other interruptions to the power. If there is a power outage in your area, AEP Texas North may be able to provide an update on when electricity will be restored.
Visit our power outage guide for more details on how to stay safe during an electrical outage.