Overall score: 3.8 out of 5
Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.
To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review some of the top electric providers in our marketplace. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.
We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. These categories contain the following items:
- Customer service
- Online accessibility
- Business history
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in deregulated areas. To learn more about electric provider reviews, see our full list here.
- P2C Complaint score: 3
- Satisfaction Guarantee: 0
In the customer service category, the P2C complaint score is taken from the Public Utility Commission of Texas’ most recent scorecard, which can be found here. The Texas scorecard was used as it offers an unbiased view of each provider’s performance in the eyes of a regulatory authority. Satisfaction guarantee was ranked on a yes or no basis.
- Total customer service score: 1.5
- Online bill pay: 5
- Online chat: 5
- Access to usage alerts & trends: 5
For each of these measures, providers were assessed on a yes or no basis. Constellation Energy offers its customers online bill pay, an online chat feature, and access to usage alerts and trends.
- Total online accessibility score: 5.0
- Years in business: 5
- Better Business Bureau accreditation: 5
Constellation Energy has been in business for 21 years, earning them a five on the Choose Energy scorecard. Meanwhile, Constellation Energy has been Better Business Bureau accredited since 2013 and holds an A+ BBB rating. While the BBB is a paid accreditation, we have included it here as a measure of brand awareness in the eyes of the consumer.
- Total business history score: 5.0
To read more energy provider reviews, see the full reviews guide.
(ratings updated 6/25/2020)