TXU Energy rates, plans, and reviews

Customers have several TXU Energy plans to choose from, with a variety of rates and terms. Following are some of the options customers will find on the Choose Energy marketplace.

 Smart Edge 12 or Smart Edge 24

TXU Energy offers both a 12-month and 24-month fixed-rate plan. The company applies a Smart Savings bill credit of $30 for each billing cycle in which you use more than 800 kilowatt-hours (kWh).

 Smart Deal 12, Smart Deal 24 or Smart Deal 36

This fixed-rate plan is offered in terms of one, two or three years. Similar to the Smart Edge plan, you can receive a Smart Savings bill credit of $30 each billing cycle if your usage exceeds 1,200 kWh.

 Flex Rewards

This variable-rate plan allows you to pay month-to-month and receive 3 percent cash back with loyalty rewards. As you are not locked into a specified term, there are no early cancellation fees.

 Solar Club 12

In this 12-month fixed-rate plan, TXU Energy purchases solar energy and renewable energy credits each month for up to 500 kWh of usage. This is the monthly amount of electricity used during the day by the average Texas home.

 Free Nights & Solar Days 12 

This fixed rate plan uses 100 percent renewable energy. TXU Energy purchases solar energy and renewable energy credits each month equal to the full amount of your usage during the day, between 5:00 a.m. and 7:59 p.m., and wind renewable energy credits equal to your usage at night, from 8:00 p.m. to 4:59 a.m.

 Season Pass 12

With this 12-month, fixed-rate plan, you receive 50 percent off your energy usage fees for the winter months of December, January and February, and the summer months of June, July and August.

Overall score: 4.8 out of 5

Shopping for an energy plan in a deregulated area can feel like a lot. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at a reasonable rate.

To ensure customers can find a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.

We’ve broken down our scoring model into three main categories: customer service, online accessibility, and business history. These categories contain the following items:

• Customer service
• Online accessibility
• Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

Customer service

• P2C Complaint score: 4
• Satisfaction Guarantee: 5

In the customer service category, the P2C complaint score is taken from the Public Utility Commission of Texas’ most recent scorecard, which can be found here. Satisfaction guarantee was ranked on a yes or no basis. TXU Energy offers a 60-day satisfaction guarantee.

• Total customer service score: 4.5

Online accessibility

• Online bill pay: 5
• Online chat: 5
• Access to usage alerts & trends: 5

For each of these measures, providers were assessed on a yes or no basis. TXU Energy offers its customers online bill pay, an online chat feature, and access to usage alerts and trends.

• Total online accessibility score: 5.0

Business history

• Years in business: 5
• Better Business Bureau accreditation: 5

TXU Energy has been in business for 103 years, earning them a five on the Choose Energy scorecard. Meanwhile, TXU Energy has been Better Business Bureau accredited since 2007 and holds an A+ BBB rating. While the BBB is a paid accreditation, we have included it here as a measure of brand awareness in the eyes of the consumer.

• Total business history score: 5.0

To read more Texas energy provider reviews, see the full reviews guide.

(Review updated 1/26/2021)

TXU Energy for residential customers

TXU Energy offers a broad menu of plans, giving you the ability to find the plan that works best for you. This includes month-to-month, one-year, two-year and three-year terms; both fixed- and variable-rate plans; reduced rate plans; free night plans; and those using green energy sources.

 TXU Energy for business customers

TXU Energy offers personalized service and customizable plans for business, large and small. Each comes with a 60-day trial.

 Green energy options with TXU Energy

TXU Energy offers several plan options that take advantage of the large amount of solar power available in Texas. There are Solar Value, Solar Saver, Solar Club and Free Nights & Solar Days plans. The amount of renewable energy in these plans ranges from 6 percent to 100 percent.

In addition to electricity, TXU Energy offers home protection plans to save you from the high expense of repairing many of your home’s systems. Among these are:

• TXU A/C & Heat: up to two A/C and heating units
• TXU MyHome Appliances Protect: major appliances
• TXU MyHome Systems Protect: heating, cooling, electrical and plumbing systems
• TXU Energy Simple Rate Plus A/C Care: A/C tune-ups every six months

 Additionally, you can purchase a smart thermostat to better regulate your electric usage.

When you sign up for the company’s EV Pass, you can charge your electric vehicle with 100 percent renewable energy for 50 percent less on nights and weekends.

TXU Energy has developed several programs to aid its local communities, including:

• TXU Energy Aid: EXU Energy helps struggling Texans pay their electricity bills.
• Trees Across Texas: TXU Energy has provided more than 285,000 trees to its communities.
• Energy in Action: This is the company’s employee volunteer program, which encourages employees to give back to local communities.
• Energy Assistance Workshops: This program aims to keep social service agencies informed.

With more than 2 million customers, TXU Energy serves many of the state’s cities and communities.

• AEP Texas Central: This service area covers areas such as Corpus Christi, Laredo, McAllen, and Victoria.
• AEP Texas North: This service area spans across Abilene and San Angelo.
• CenterPoint: This service area includes the Houston metropolitan area.
• Oncor: This service area covers Arlington, Dallas–Fort Worth, Irving, Midland, Odessa, Tyler, and Waco.
• Texas-New Mexico Power: This service area includes Dallas–Forth Worth, Houston, and Midland.

How do I make my TXU Energy bill payment?

TXU Energy gives you several ways to pay your bill.

• MyAccount: You can pay online, through the iPhone or Android app, or with AutoPay
• By phone: Call 800-818-6132
• By mail: TXU Energy, PO Box 650700, Dallas, TX 75265-0700
• In person: With your statement, at a payment location near you

How can I contact TXU Energy?

You can contact customer service by phone, 800-818-6132, or through the contact form on the company’s website.

Where is TXU Energy located?

TXU Energy’s corporate headquarters is located in Irving, TX.

What does TXU Energy do?

TXU is a retail electric provider (REP) for many cities and communities throughout the state of Texas.

Can I cancel my TXU Energy contract?

You can cancel your TXU Energy contract by calling 855-545-5317. But you will be subject to cancellation fees: $150 for a 12-month contract, $295 for a 24-month contract and $395 for a 36-month contract.

Learn about no-deposit plans and how to reduce your electric bill.

Read the Electricity Facts Label before making a final decision on your plan. For each plan, you’ll learn:

• Price per kWh based on how much electricity you use
• How much of the plan’s energy comes from renewable sources
• The amount of the plan’s early termination fees

Hands-off set up. Once your plan has been confirmed, TXU Energy will finalize the set-up process with your utility or transmission and distribution service provider (TDSP) for you. Additionally, there’ll be no disruption of service when you’re changing suppliers.

Understand your electricity bill. Your bill will contain charges from TXU Energy for the amount of electricity you use and from your utility or TDSP for delivering it to your home. The TDSP also maintains the power lines and restores outages. If there is a power outage near you, contact your utility company. 

The process of comparing TXU Energy electric rates couldn’t be easier. Simply enter your ZIP code in the box above to see a list of available plans and rates. Depending on where you live in the state, the rates may vary due to different rates utility companies charge for delivering your electricity.

 Enter your ZIP code in the box above to shop for current TXU Energy electric rates in your area.

Large and small businesses can review customized TXU Energy plans to find the best solution for them. Complete this form or call 844-288-0613 to speak with an energy expert about a customized electric plan for your business.

•  Headquarters: 6555 Sierra Dr., Irving, TX 75039
• Bill pay: Log in to your TXU Energy account or call 800-818-6132
• Customer service: 800-818-6132
• Outages: Report to your utility company