TXU Energy rates, plans, and reviews

Smart Edge 12

This traditional fixed-rate plan locks in your electricity-supply rates for 12 months. Every month that you use 800 kWh (kilowatt hours) of electricity or more, you will get a $30 credit on your bill. But if you end your contract ahead of schedule, you will owe $150 in early termination fees, unless you are moving out.

Texas Choice 24

This 24-month fixed-rate plan locks in your rates for a full two years. You will also receive 3% cashback rewards. If you need to end your contract for reasons other than a move, though, you will owe an early termination fee of $295.

Free Nights and Solar Days 12 (8 p.m.)

If you want to try to reduce spending while going green, this may be the plan for you. Get 100% solar power during the day, and all your usage after 8 p.m. is free. If you want to end your contract before 12 months have elapsed, and you are not moving out, you will owe an early termination fee of $150.

Free Pass 24

On this 24-month fixed-rate plan, your seven days of highest power usage each month are free. You also get two bonus free days per month in the summer. An early termination fee of $295 will apply if you end your contract ahead of schedule, except if you’re moving.

Overall score: 4.8 out of 5

Shopping for an energy plan in a deregulated area can feel like a lot. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at a reasonable rate.

To ensure customers can find a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.

We’ve broken down our scoring model into three main categories: customer service, online accessibility, and business history. These categories contain the following items:

• Customer service
• Online accessibility
• Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

Customer service

• P2C Complaint score: 4
• Satisfaction Guarantee: 5

In the customer service category, the P2C complaint score is taken from the Public Utility Commission of Texas’ most recent scorecard, which can be found here. Satisfaction guarantee was ranked on a yes or no basis. TXU Energy offers a 60-day satisfaction guarantee.

• Total customer service score: 4.5

Online accessibility

• Online bill pay: 5
• Online chat: 5
• Access to usage alerts & trends: 5

For each of these measures, providers were assessed on a yes or no basis. TXU Energy offers its customers online bill pay, an online chat feature, and access to usage alerts and trends.

• Total online accessibility score: 5.0

Business history

• Years in business: 5
• Better Business Bureau accreditation: 5

TXU Energy has been in business for 103 years, earning them a five on the Choose Energy scorecard. Meanwhile, TXU Energy has been Better Business Bureau accredited since 2007 and holds an A+ BBB rating. While the BBB is a paid accreditation, we have included it here as a measure of brand awareness in the eyes of the consumer.

• Total business history score: 5.0

To read more Texas energy provider reviews, see the full reviews guide.

(Review updated 1/26/2021)

TXU Energy for residential customers

TXU Energy strives to offer residential electricity customers rate plans that are highly customizable to their needs, along with transparent rates. From Free Pass to Solar Saver, there is something attractive in its portfolio for nearly every customer. If you sign up for service before 6:30 p.m., you can even have power turned on the same day.

TXU Energy for business customers

TXU Energy offers personalized service and customizable energy plans for companies of all sizes, designed to keep operations running as efficiently as possible.

Green energy options with TXU Energy

TXU takes advantage of the abundant sunshine in Texas with a variety of solar options that don’t require you to place panels on your roof. Rates are slightly higher than traditional plans, but if you use power primarily at night, you can save money by taking advantage of free nights.

Other TXU Energy initiatives

In addition to tools to help you manage and lower your electric bill, TXU Energy also offers products to help protect your home. Choose from a variety of major repair protection plans or get a quote on home insurance. The company’s Moving Center is filled with tips, tricks, and promotions to make your move a little smoother.

Community investment

TXU Energy has spearheaded numerous initiatives over its long history that are designed to make life safer, simpler, and less expensive for its customers and community neighbors. From TXU Energy Aid to Trees Across Texas, the company does a lot to give back.

TXU Energy serves a variety of large and small communities across Texas, including but not limited to:

• Addison
• Conroe
• Galveston
• McKinney
• Odessa
• Plano
• Richardson
• Waco

• Who do I call about an outage? One confusing thing about deregulation is that your utility company delivers service and maintains infrastructure, but you buy your power from your provider. If the power goes out, call your utility company, not TXU Energy.
• What is a fixed-rate energy plan? On a fixed-rate energy plan, your electricity-supply rates will remain the same throughout your contract outside of taxes. However, if you end your contract early, you must pay an early termination fee.
• What is a variable-rate energy plan? A variable-rate energy plan doesn’t require a long-term contract, but your rates are based on wholesale energy prices. They could go up as the market changes, making it difficult to plan for how much you will owe.
• Why does ChooseEnergy.com need a credit check? Unless you choose a prepaid, no deposit plan, your energy deposit will vary by credit score.

Don’t skip the Electricity Facts Label. This provides vital information such as:

• Per kilowatt-hour rate (may depend on usage)
• Percent of included renewable energy
• Early termination fees

Enjoy hassle-free supplier setup: Just place your order and your new supplier will take over. There should be no power interruptions during the switchover.

Get to know your electricity bill: Your utility company, or transmission and distribution service provider (TDSP), delivers power to your home. Your utility fees are listed separately from the rates from your supplier.

• Headquarters: PO Box 65764, Dallas, TX 75262
• Bill pay: Log into your TXU Energy account here or call 877-859-7970
• Customer service: Call 877-859-7970
• Outages: Contact your utility company

Updated: 8/28/2020