TXU Energy

Fixed rate energy plans including Free Nights program

About TXU Energy

TXU Energy provides electricity and energy services to more than two million customers across Texas—more than any other supplier in the state. The company offers commercial and residential customers a wide selection of plans and services, including renewable energy programs, energy-efficiency options, and other electricity-related products.

Not to be confused with Oncor, formerly called TXU Electric Delivery and still one of Texas’ deregulated utilities, TXU Energy operates as a separate entity as a Retail Electricity Provider (REP) in Texas within the Vistra Energy family of companies.

Ready to shop TXU Energy plans? Enter your ZIP code above to compare available plans in your area.

Why choose TXU Energy?

  • Smart thermostat upgrade
  • Referral rewards program
  • Auto-bill pay
  • 24/7 Customer service
  • Energy usage and contract alerts
  • Home protection plans

TXU Energy reviews

Overall score: 5.0 out of 5

Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.

To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.

We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. These categories contain the following items:

  • Customer service
  • Online accessibility
  • Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

Customer service

  • P2C Complaint score: 5
  • Satisfaction Guarantee: 5

In the customer service category, the P2C complaint score is taken from the Public Utility Commission of Texas’ most recent scorecard, which can be found here. Satisfaction guarantee was ranked on a yes or no basis. TXU Energy offers a 60-day satisfaction guarantee.

  • Total customer service score: 5.0

Online accessibility

  • Online bill pay: 5
  • Online chat: 5
  • Access to usage alerts & trends: 5

For each of these measures, providers were assessed on a yes or no basis. TXU Energy offers its customers online bill pay, an online chat feature, and access to usage alerts and trends.

  • Total online accessibility score: 5.0

Business history

  • Years in business: 5
  • Better Business Bureau accreditation: 5

TXU Energy has been in business for 103 years, earning them a five on the Choose Energy scorecard. Meanwhile, TXU Energy has been Better Business Bureau accredited since 2007 and holds an A+ BBB rating. While the BBB is a paid accreditation, we have included it here as a measure of brand awareness in the eyes of the consumer.

  • Total business history score: 5.0

To read more Texas energy provider reviews, see the full reviews guide.

Business rates with TXU Energy

Find the best rate to keep your overhead low, including discounts for time-of-use plans. TXU Energy offers energy solutions to keep your business running smoothly. To learn more about business rates with TXU Energy, give one of our energy experts a call at the number on your screen. They’ll be happy to work with you to customize a plan.

Renewable energy plans

If you are interested in powering your home or business with renewable energy, TXU Energy has plenty of plans to choose from. Whether you’re interested in wind or solar, business or residential, TXU Energy has options to suit your needs. Enter your ZIP code above or give us a call to see what renewable energy options are available in your area.

TXU Energy innovative energy services

TXU Energy offers a number of energy services to keep your home or business running smoothly.

  • MyEnergy Dashboard: An online tool that allows you to examine the patterns in your energy usage and will help you find ways to reduce your consumption.
  • TXU iThermostat: A programmable thermostat that can be managed from the web.
  • TXU Energy Aid: Helps about 20,000 customers keep their lights on each year.
  • Home Protection Plans: Get protection for unplanned repairs for your home for HVAC services, appliances, electronics, plumbing and more.

To learn more about these services and what TXU Energy can do for you, give us a call at the number on your screen.

Questions about your plan? Contact TXU Energy

  • Pay your TXU Energy bill online or by phone (1-800-818-6132)
  • Click here to report a power outage to your local utility
  • Call 1-800-818-6132 or chat online to speak with a TXU Energy support agent