Overall score: 3.6 out of 5
Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.
To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.
We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. These categories contain the following items:
- Customer service
- Online accessibility
- Business history
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.
- P2C complaint score: 2
- Satisfaction guarantee: 5
The state’s official Power To Choose website gave 4Change Energy a 2 out of 5 for its most recent P2C complaint scorecard, which can be found here. This brought the company’s customer service score down, though it does offer a 30-day satisfaction guarantee.
- Total customer service score: 3.5
- Online bill pay: 5
- Online chat: 0
- Access to usage alerts & trends: 5
Online accessibility was ranked on a yes or no basis for all three categories. 4Change Energy offers online bill pay and usage alerts but lacks an online chat. That missing factor dropped the company’s category score down.
- Total online accessibility score: 3.3
- Years in business: 3
- Better Business Bureau accreditation: 5
4Change Energy was founded in 2012 and has been BBB accredited since its inception. It also boasts an A+ BBB rating. Though the BBB is a paid accreditation, we have included it here to measure each provider’s interest in its public image. 4Change is a relatively new company compared to other providers on the market which decreased its score slightly in this category.
- Total business history score: 4
To read more Texas energy provider reviews, see the full reviews guide.