Choose Energy score: 3.8 out of 5
Shopping for a deregulated energy plan can seem overwhelming. With the sheer number of potential energy providers, many find it difficult to narrow down their options. Choose Energy wants to help empower consumers to find the right electricity plan at an affordable rate.
To ensure that our customers are able to choose a great energy provider, Choose Energy compiled a scoring model to review top electric providers in Texas. The Choose Energy reviews model is based on unbiased and quantitative criteria to ensure provider scores remain objective.
We’ve broken down our scoring model into three main categories:
- Customer service
- Online accessibility
- Business history
Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.
Customer service: 4.0 out of 5
- P2C complaint score: 3
- Satisfaction guarantee: 5
The P2C complaint score in the customer service category comes from the Public Utility Commission of Texas’ most recent scorecard, which can be found here. Satisfaction guarantee was ranked on a yes or no basis. First Choice Power maintains a 2 on the P2C scorecard but offers a satisfaction guarantee, which improved the overall score for customer service.
Online accessibility: 5 out of 5
- Online bill pay: 5
- Online chat: 5
- Access to usage alerts & trends: 5
For each of these measures, providers were assessed on a yes or no basis. First Choice Power offers customers all of these options, earning the company a perfect score for online accessibility.
Business history: 2.5 out of 5
- Years in business: 5
- Better Business Bureau accreditation: 0
First Choice Power has been in business for over 70 years, making it a veteran in the deregulated space and earning it 5 points. However, the company is not BBB-accredited. While companies must pay for a BBB accreditation, we believe it shows a desire for brand awareness and trust that we felt was important to include.
(Review updated 1/26/2021)