Frequently asked questions about energy shopping
Can I move my electric service?
Yes! Most energy companies allow customers who are moving to bring their service with them. In many states, you can shop for a new energy plan prior to your move or transfer your current plan to your new home. The details of moving your electric service depends on where you live, so find your state page to learn the specifics.
How do I switch my energy provider?
Switching energy providers is easier than it may seem. First, you’ll need to find out if your contract has an early termination fee. You can find this information on your plan’s electricity facts label (EFL). Once you’ve figured that out, enter your ZIP code above. We’ll show you plans in your area and allow you to filter and compare between your options.
Will I need to pay a deposit?
Possibly. Every energy provider on our marketplace chooses a different credit threshold, below which they will require a deposit. When you shop with us, we’ll let you know if you have to pay a deposit for the provider you choose. If so, we’ll find you some no deposit options that you can compare to your original choice. Visit our deposits guide to learn more.
Does Choose Energy run a credit check?
The providers we work with require a credit check before they will offer service. Credit checks are a normal part of the electricity shopping process and allow providers to determine whether you will need to pay a deposit. Choose Energy runs a soft credit check – the kind that doesn’t affect your score – and we only run it once. We’ll check your score for all of the providers on our marketplace so you can find the best rate. See our deposits guide above for more information about the credit check process.