Frequently asked questions about energy shopping
Can I move my electric service?
Yes — most electricity suppliers allow customers who are moving to transfer their energy plan to their new home. In many states, you can shop for a new energy plan before your move if you want to switch plans. The details of moving your electric service depend on where you live, so visit your state’s page to learn the specifics.
How do I switch my energy provider?
Switching energy providers is easier than it may seem. First, if you already have an energy plan, you’ll need to determine if you will be charged an ETF. You can find this information on your plan’s electricity facts label (EFL). Next, enter your ZIP code.
We’ll show you plans in your area, and you can filter and compare the results to find the right option for your energy needs. From there, we’ll help you sign up for your new plan, and your provider will make the transition for your service.
Will I need to pay a deposit?
It might be necessary to pay a deposit. Each energy provider on our marketplace sets a different credit threshold. If you fall below this threshold, they may require a deposit. When you shop with us, we’ll let you know if you must pay a deposit for the provider you choose. We can also help you find no-deposit options. Visit our deposit guide to learn more.
Does Choose Energy run a credit check?
Yes, we run a soft credit check that doesn’t affect your credit score, and we only run it once. The energy providers we work with require a credit check before offering service.
Credit checks are a normal part of the electricity shopping process and allow providers to determine whether you need to pay a deposit. Visit our deposit guide for more information about the credit check process.