The Illuminating Company

An Ohio electric utility company

For business

About The Illuminating Company

The Illuminating Company, a subsidiary of First Energy Corp., is a utility serving more than 700,000 home and business owners in northeast Ohio. In addition to supplying natural gas and electricity to its customers, the Illuminating Company offers customers various resources about energy efficiency and technological developments.

If you’re a customer of the Illuminating Company who switches to a deregulated energy plan, the Illuminating Company will continue to deliver safe and reliable electric or natural gas to your home or business. The only difference you’ll see with a deregulated energy plan is the price you pay for your monthly energy usage. To find and compare deregulated energy plans in the Illuminating Company utility area, enter your ZIP code above.

Why switch to deregulated energy?

Energy customers living in deregulated areas of Ohio can choose energy suppliers. For nearly 4.5 million Ohio residents and business owners, electricity or natural gas is supplied by trusted deregulated retail suppliers from across the country.

Many Ohioans have made the switch to deregulated energy because suppliers often offer lower rates than the local utilities, and they also say deregulated plans provide customers more security and consistency in their monthly energy bills.

If you think a deregulated energy plan is right for your home or business, enter your ZIP code above.

Compare deregulated energy rates in Ohio

Ready to find a deregulated energy plan? Enter your ZIP code above to compare rates from suppliers in the Illuminating Company utility area:


Customer Service Information

As a division of First Energy Corp., the Illuminating Company has an extensive collection of resources for customers looking to get in touch or learn more about their energy options:

Emergency Information

Online Outage Report

  • Click here to report a power outage and view the 24/7 outage map.

Emergency Contact Number

  • Call 1-888-544-4877 to report an outage or other hazardous situation.

Online Lighting Report

  • Click here to report a lighting problem.

Mobile Outage Report

  • To report or check the status of an outage from your mobile device, text “REG” to 544487, or click here to download the free smartphone app. 

General Information

Account Login

  • Customers can log in or register for an account by clicking here. Through the account, customers can pay bills, check outage statuses, analyze usage and more.

Service Requests

  • Click here to submit a service request for electrical work or tree trimming.

Scam Safety

  • Click here to find information regarding utility scams.

Energy Saving Information

  • Click here to learn about energy-saving improvements for your home or business.

Updated: 4/4/2019