Entergy Texas, a regulated utility that serves southeast Texas, emerged as the best-performing utility nationally in the 2019 edition of the Electric Utility Business Customer Satisfaction Study. The company, which serves around 454,000 business and residential customers in southeast Texas, scored 831 points out of a possible 1,000.
Entergy is a traditional utility, which generates and transmits electricity to customers in its service area. About 85 percent of Texas is deregulated, meaning customers choose their electricity provider. Power purchased from those providers is delivered to customers by Transmission and Distribution Service Providers, which include Oncor and CenterPoint. TDSPs do not generate electricity.