Will I have to get a credit check or pay a deposit?
Energy companies require customers to undergo a credit check before they will offer service. That means we have to run a check before you can sign up for a plan. However, there’s no need to worry. We run a soft credit check – the kind that doesn’t affect your score – so you can rest easy.
Depending on your credit history, some providers may require a deposit. If that’s the case for the plan you choose, we’ll let you know and show you some other options that you can sign up for without a deposit. If you’re concerned about deposits or want to learn more, see our guide here.
How do I choose the right plan?
That depends on a lot of different factors – your usage, your lifestyle, your home size, to name a few – but a good place to start is the kind of rate you want. There are two main ones: fixed and variable. A fixed rate is good for customers who value price stability. A variable rate is good for customers who are willing to accept less stability for a chance at a lower rate. You’ll be able to filter by rate type in the Choose Energy marketplace.
For more information on these rate types and other plan options including payment schedule and green energy, see our guide to picking the right plan.
I’m moving. What do I do?
If you are moving to another part of New Hampshire, you may be able to stay with your current provider (if they serve that area) or switch to a different provider. If you want to stay with your provider, call them to see if they serve your new town. If you want to switch, you can do so anytime up to 90 days before you move. Shop in the marketplace as you normally would and select your move-in date. We’ll take care of the rest.
How do I switch providers?
Before you switch providers, you’ll want to check if you have any early termination fees. These can often be avoided if you switch within two weeks of your contract expiration. Then, switching is easy. Enter your ZIP code above and we’ll show you plans in your area. Pick what works for you and sign up online or over the phone.
Once you’ve signed up, you’ll get a confirmation email. We’ll take care of the rest. If at any point you have questions, give us a call and one of our energy experts can help. Learn more about how switching works here.