Plug in Illinois

The Illinois Commerce Commission owns Plug in Illinois, which is a website educating consumers about electricity suppliers and how to choose the best one. In 1997, the Illinois Electric Customer Choice and Rate Relief Law restructured electricity service giving Illinois power choice to consumers. The State of Illinois refers to those electricity supply companies as Retail Electric Suppliers (RES). As of June 2020, around 1.66 million Illinois residents have switched and are using a Retail Electric Supplier.

Choose Energy is a resource for those who want to know more about energy suppliers in their area. As a marketplace for one-stop shopping, Choose Energy makes it easy to compare rates and plans across a variety of suppliers, including green energy options. RES’s serving Illinois include the following:

• Clearview Energy
• Direct Energy
• Public Power

If you are having difficulty picking the best energy supplier, Choose Energy has energy experts available to help via phone.

In fact, the ability to offer support is one of the major factors differentiating Choose Energy and Plug-In Illinois. Plus, we offer rates and the ability to switch without ever leaving our site. Finally, we work to make sure you’re not being offered teaser rates that can escalate after an introductory period. We work with top providers to make sure you have a good experience.

To report complaints or ask questions about providers, contact Plug in Illinois these ways:

• Phone number: 1-800-524-0795
• ICC complaint form

If you have a complaint, it is best to address it with utility companies first. Utility companies in Illinois include Mt. Carmel Public Utility Co., MidAmerican Energy Co., Ameren Illinois, and Commonwealth Edison Company. The Illinois PUC (Public Utilities Commission) makes sure every Illinois resident receives the most reliable and safest utilities at affordable prices. Consumers do not have to use a Retail Energy Supplier. They can receive that service through their utility company or opt for the residential real-time pricing program.

Updated: 8/11/2020